Director Payments Platform Manager
Located in Atlanta, GA
We are seeking an experienced Payments Platform Manager to lead the modernization and growth of our Digital Payments Platform. This role will own the platform strategy, roadmap, and delivery of scalable, resilient, and cost-effective payout capabilities across bank accounts, cards, wallets, and multiple currencies, while evaluating emerging technologies such as Stablecoin-based payouts.
Success Profile
You are a strategic and commercially minded product leader with deep payments expertise, strong execution skills, and a passion for building reliable, future-ready payout platforms that improve customer outcomes, reduce costs, increase payout reliability, and support business growth.
Role Responsibilities
Own the product vision, roadmap, and backlog for the Account Payout Platform.
Lead platform transformation initiatives to improve scalability, resilience, and operational efficiency.
Deliver payout capabilities across bank accounts, cards, wallets, and multi-currency networks.
Translate business, customer, regulatory, and operational requirements into product features and delivery plans.
Partner with Engineering, Operations, Risk, Compliance, Treasury, Finance, and external providers to deliver platform enhancements.
Drive partner integrations, platform optimization, and continuous improvement initiatives.
Monitor industry trends, regulatory developments, and emerging payment technologies to shape platform strategy.
Key Performance Indicators (KPIs)
Payout transaction success rate.
Platform availability and reliability.
Settlement and payout processing speed.
Reduction in payment failures and operational incidents.
Processing cost per transaction.
Time-to-market for new payout capabilities and partner integrations.
Currency and market coverage expansion.
Partner performance against service-level agreements (SLAs).
Customer satisfaction and payout experience metrics.
Delivery of roadmap commitments and strategic transformation objectives.
Role Requirements
10+ years' experience in Product Management, Payments, FinTech, Financial Services, or Technology.
Strong knowledge of payout ecosystems, including bank transfers, card payouts, wallets, real-time payments, PSPs, settlement, reconciliation, cross-border payments, and multi-currency processing.
Proven experience delivering complex products and leading cross-functional teams.
Strong analytical, stakeholder management, and communication skills.
Bachelor's degree or equivalent practical experience.
Preferred Experience
Payment partner and API integration experience.
Knowledge of payment orchestration, multi-rail routing, and payout processing platforms.
Experience in regulated financial services environments.
Global payments and multi-market experience.
Experience leading platform modernization and mentoring product teams.
Work Shift
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected]
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
#AA1-LI
Estimated Job Posting End Date:
09-21-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- 10+ years' experience in Product Management, Payments, FinTech, Financial Services, or Technology.
- Strong knowledge of payout ecosystems including bank transfers, card payouts, wallets, real-time payments, PSPs, settlement, reconciliation, cross-border payments, and multi-currency processing.
- Proven experience delivering complex products and leading cross-functional teams.
- Strong analytical, stakeholder management, and communication skills.
- Bachelor's degree or equivalent practical experience.
- Payment partner and API integration experience.
- Knowledge of payment orchestration, multi-rail routing, and payout processing platforms.
- Experience in regulated financial services environments.
- Global payments and multi-market experience.
- Experience leading platform modernization and mentoring product teams.
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Parental & Family Support — Parental leave, adoption assistance, and caregiver resources are described as core offerings, with global programs like tutoring access and family-building support. Scholarship opportunities and tools to find care further signal a family-friendly stance across multiple regions.
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Leave & Time Off Breadth — Paid time off spans categories such as vacation, sick, parental, caregiver, and military leave, with global materials emphasizing broad coverage. U.S. content also references flexible time off for exempt employees, underscoring breadth beyond standard vacation.
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Healthcare Strength — Medical coverage with multiple plan options, life and disability insurance, an assistance program, and wellness tools are consistently highlighted across benefits pages and postings. Risk insurance and mental-health resources are positioned as standard parts of the package.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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