Director Payments Management GPO

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Introduction

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to elevate the power of your work for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

ABOUT THE OPPORTUNITY…  Your role 

As Global Process Owners, your mission is to ensure the alignment, optimization, and governance of business processes across regions and functions by leveraging best practices, continuous improvement, and innovation, thereby fostering a culture of collaboration and accountability and transforming processes to deliver superior value, enhance efficiency, and support the strategic objectives of the organization on a global scale.

As Global Process Owners your vision is to create a globally integrated set of processes that empower our organization to consistently deliver outstanding results, drive sustainable growth, adapt at evolving to meet the dynamic needs of our business unlocking new opportunities for excellence and enabling exceptional customer experiences across all markets.

The Payments GPO will be responsible for world class process excellence that generates timely payments and drives a structured process to contact customers for payments and building strong relationships with customers to encourage timely payments. As well the GPO will be responsible for partnering with other GPO workstreams to ensure process and controls upstream support prompt payment practices. 

THE SUCCESSFUL CANDIDATE WILL fulfill the below job responsibilities to drive best in class onboarding process delivering on quality, cycle time and customer satisfaction outcomes. 

Strategy and Planning - 

• Responsible for end to end process management and responsible for owning the thought leadership and vision of the process excellence.

• Delivering hands on and in-depth process diagnosis work products which includes understanding process maturity, metrics inventory, performance vs metrics, technologies, stakeholder sentiment

• Defining execution roadmap that will involve addressing as-is and future concepts, accelerates the success metrics and involves leading highly visible multidisciplinary teams or initiatives. 

Process Redesign and Improvements

• Provide thought leadership and ground breaking leadership thinking that challenge the art of the possible.

• Own process redesign which includes defining what constitutes process excellence and learning what excellent processes look like through market research, understanding available technology and lean methodologies. 

• Fully Responsible for delivering a prioritized opportunity list that drives process standards,  optimization service delivery outcomes and positive customer experience with Continuous improvement teams and MBB support.

• GPO will be responsible to drive and engage with continuous improvement teams, MBBs / Black belts and other GPOs to deliver detailed process analysis that isolate the biggest issues to resolve to achieve process excellence.

• Fully responsible to produce future state designs, process documentation, performance metrics / analytics and owns business cases to provide ROI and strategic value of redesign. 

Driving the Change Agenda

• Own communication roadmap for process redesign and improvements for customer excellence organization

• Responsible for gaining stakeholder buy-in and negotiating with senior management, vendors and others on business cases to influence and gain support. 

• Partner with technology and implementation team on training needs

• Create governance structure for improvement.

• Roll out metrics and start measuring performance with delivery teams

• Kick-off and monitor execution of improvement projects.

Monitor and Optimize

• Measure process performance with delivery leads

• Revisit metrics and reset targets.

• Continue building stakeholder relationships.

• Continue exploration of art of possible.

• Iterate improvement of processes and capabilities.

SKILLS AND EXPERIENCE

• Considered a SME with in-depth functional knowledge on service delivery of workstream

• Drives programs to closure on time and under budget. 

• Experience in process delivery model, operating model and 

• Strong analytical and decision-making skills 

• Exceptional time management, organizational, and negotiation skills

• Excellent communication skills, written, verbal and strong presentation skills. Ability to motivate and lead teams by influence.

• Able to translate customer feedback into meaningful solutions, is a self-motivated multitasker with high attention to detail.

• Black Belt and is self motivated to achieve within 12 month period.

• Bachelor's Degree in a related field and/or 15+ years related experience and/or training.

WHAT’S IN IT FOR YOU?

• Be part of an ever-evolving global organization focused on transformation and innovation 

• A support system where you are encouraged to use your voice 

• Global connectivity with 26,000+ colleagues across 60 countries 

• Being part of a winning team who embrace diversity, inclusion, and a sense of belonging

• Competitive Total Reward offerings to support your career and wellbeing

Links to Equal Opportunity language, history of Iron Mountain, and Code of Ethics

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