- Provide end-to-end leadership of all payment operations, including USD domestic wires, international wires, CHIPS, SWIFT, ACH origination, and compliance processes, ensuring accuracy, timeliness, and regulatory adherence.
- Act as the organization's payment operations subject matter expert and primary escalation point for complex transactions and client-impacting issues.
- Build and sustain a high-performance culture emphasizing accountability, cross-training, and operational discipline while fostering team engagement and development.
- Define and enhance KPIs and service standards for payment accuracy, fraud detection, exception management, and throughput; monitor performance and drive continuous improvement initiatives.
- Champion automation, workflow modernization, and straight-through processing strategies to optimize efficiency and client experience across payment channels.
- Strengthen operational resiliency through robust business continuity planning, dual-control frameworks, and uptime assurance.
- Oversee fraud monitoring and anomaly detection for ACH and wire transactions; partner with risk and compliance teams to reinforce control frameworks and regulatory adherence.
- Ensure full compliance with internal policies and regulatory requirements (OCC, FDIC, FFIEC, NACHA, BSA, OFAC, Reg E, Reg CC, Reg DD), meeting audit expectations and mitigating operational risk.
- Minimum of 10 years of experience in payment operations or treasury operations.
- Deep expertise in ACH, Nacha, wire operations (Fedwire, CHIPS, SWIFT), sanctions screening, fraud monitoring and payment investigations.
- Forward thinking leader who anticipates risk, embraces change and drives modernization.
- Excellent problem-solving, communication, and stakeholder management capabilities.
- Bachelors Degree and a minimum of 10 years within a financial industry handling operational functions, payment operations, or treasury operations and 3 years of management experience.
- Minimum 5 years of experience managing operations, ACH, Wires, or Risk function.
Skills Required
- Minimum of 10 years of experience in payment operations or treasury operations
- Deep expertise in ACH, Nacha, wire operations, sanctions screening, and fraud monitoring
- Bachelors Degree and a minimum of 10 years within a financial industry handling operational functions
- 3 years of management experience
- Minimum 5 years of experience managing operations, ACH, Wires, or Risk function
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
