What You’ll Do
Client Services
- Report to the Chief Revenue Officer and serve as the primary point of contact for Big Think Media partnerships
- Manage client expectations throughout the project lifecycle
- Deliver best-in-class service to drive renewals and increase project profitability
- Partner with the social team to ensure each project meets client objectives and KPIs
- Report on key performance metrics and develop wrap reports to identify upsell and renewal opportunities
- Create and manage project timelines to ensure on-time delivery
- Liaise with creative teams to track deadlines for deliverables, feedback, and launches
- Lead cross-functional communication to ensure teams have the most up-to-date project information
- Oversee the Partner Services team to ensure smooth operations and empower team members to excel
- Provide day-to-day support on project needs
- Monitor performance and provide feedback to drive growth and continuous improvement
- Develop scalable processes for new partnership products and opportunities
- Collaborate with cross-functional leads to refine internal workflows, streamline operations, and ensure flawless execution
- 4–6 years of experience in a client services role
- Experience leading and developing a team
- Proven ability to manage multiple high-value projects simultaneously
- Excellent communication and interpersonal skills, with the ability to liaise effectively across partners, internal teams, and senior management
- Demonstrated success in building long-term client relationships
- Strong organizational and project management skills
- Solid understanding of digital media and video production workflows
- Work from home flexibility - we’ve been remote first since inception
- Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced startup environment.
- Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k)
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What We Do
We’re a media company that publishes stories about our changing world, for people who want to have a hand in changing it. Each day, we release new videos and articles featuring passionate innovators who are solving humanity’s biggest challenges by thinking differently. From aerospace engineers in the Mojave Desert to entrepreneurs in South America’s biggest slum, our videos give you an intimate look at not only what they’re doing but also why they’re doing it, the obstacles they face, and what motivates them to keep driving forward. We’re betting that after you watch these stories, you’ll come away with insights and inspiration you can use to make a difference in your own way.
