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A loyalty program that rewards residents at home, in their neighborhood, & when they travel, no matter where they live.
The Role
Serve as Bilt’s technical representative to housing partners, supporting sales, technical discovery, integrations, configuration, testing, launches, and production troubleshooting. Translate partner needs into clear requirements for product and engineering, diagnose issues using SQL and API tools, and guide partners through data, payments, and workflow integrations. Build reusable technical resources, coach internal teams, influence the product roadmap, and occasionally travel for partner on-sites.
Summary Generated by Built In
What is Bilt?
Bilt is the membership for where you live.
What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants.
Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.
We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.
This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.
What’s your role?
As Director of Partner Technical Integrations, you’ll be the technical voice of Bilt in the room with our housing partners. You’ll join partner managers and sales on calls, workshops, and on-sites to speak with confidence about how Bilt integrates with property management systems and how data, payments, and workflows move between both sides. You’ll learn how each partner actually operates, then shape solutions inside our product: sometimes by scoping an enhancement request that engineering can build, and often by solving the root problem with what we already have in place rather than building something new.
This is an experienced, partner-facing role, closer to a sales engineer or forward-deployed engineer than a back-office integrations manager. You’ll sit between partner asks and our product and engineering teams and translate in both directions, so partners get clear, credible answers and engineers get well-scoped requirements that solve what the partner actually needs.
If you like being the technical expert in a customer conversation, moving between partner operations and system architecture, and seeing your work land across partners and millions of residents, this is the role.
In this role, you will...
- Be the technical voice with partners. Join partner managers and sales on discovery calls, demos, technical deep dives, and on-sites. Answer integration, data-flow, and payments questions live, then follow up in writing.
- Support new sales. Assess a prospect’s property management system, workflows, and requirements; map them to what Bilt does today; flag gaps early and set realistic expectations on scope and timeline.
- Understand how partners operate. Learn partner processes end to end (rent collection, ledger and accounting workflows, onsite operations) so you can see what a request is really trying to solve.
- Solve the root problem. Start with what we already have in place: configuration, workflow changes, or process fixes. When a build is warranted, write enhancement requests with the partner context, options considered, and clear success criteria.
- Bridge partners and internal teams. Work with product and engineering to scope, prioritize, and push back where needed, and carry technical constraints and tradeoffs back to partners in plain language. Follow items through launch.
- Own the technical side of partner setup and launch. Lead configuration, test planning, end-to-end validation, go-live, and post-launch monitoring so partners are confident using the product.
- Be a senior escalation point. Diagnose complex production issues with partners, especially during peak rent periods, using SQL and API testing tools to find root causes and drive fixes to resolution rather than just escalating.
- Make the whole team more technical. Work with our onboarding team to build reusable assets such as integration one-pagers, solution playbooks, FAQs, and flow diagrams, and coach partner managers and sales on talking about integrations. Use AI tools like Claude to automate recurring work.
- Be the voice of the partner. Spot patterns across partners and bring them to product to shape the roadmap.
In terms of qualifications, we’re seeking:
- 5+ years in a customer-facing technical role, such as sales engineer, solutions engineer or architect, forward-deployed engineer, technical account manager, or senior implementations or integrations lead
- Track record of joining sales or account teams in front of customers and speaking credibly about APIs, system integrations, and multi-system workflows
- Ability to translate partner needs into clear, well-scoped requirements that product and engineering can act on, and to influence priorities without direct authority
- Strong instinct for solving the root problem with existing capabilities before defaulting to a new build
- Working proficiency with APIs and API specifications, Postman or similar tools, and SQL (PostgreSQL preferred) to validate data and diagnose issues independently
- Excellent written and verbal communication, with the poise to present to partner executives and the clarity to explain technical concepts to non-technical audiences
- Proven record of driving issues from identification to full resolution
- Comfortable in ambiguity and a fast-paced environment; self-starter with an ownership mindset
- Willingness to travel occasionally for partner on-sites (infrequent, no set schedule)
- Nice to haves:
- Experience at a proptech company or a property management company (strongly preferred), on the vendor or operator side, which gives us credibility with partners
- Hands-on experience integrating with property management systems such as Yardi, Entrata, AppFolio, RealPage, or MRI
- Background in payments, fintech, or accounting workflows tied to rent collection
- Experience supporting complex sales cycles, including RFPs, security reviews, and technical due diligence
- Light scripting ability beyond SQL for data monitoring and troubleshooting
- Familiarity with AI-assisted tools (e.g., Claude) for documentation and workflow automation
Benefits:
- Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
- Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.
- 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
- Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
- UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
- Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
- Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.
At Bilt Rewards, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you can grow your salary over time.
The salary range for a Director, Partner Technical Integrations is $150,000 - 165,000 and will be eligible for equity and an annual performance-based bonus.
Skills Required
- 5+ years in a customer-facing technical role such as sales engineer, solutions engineer, architect, forward-deployed engineer, technical account manager, or senior implementations/integrations lead
- Experience presenting to customers about APIs, system integrations, and multi-system workflows
- Ability to translate partner needs into clear, actionable requirements for product and engineering teams
- Ability to influence priorities without direct authority
- Ability to solve root problems using existing capabilities before pursuing new development
- Working proficiency with APIs, API specifications, Postman or similar tools, and SQL; PostgreSQL preferred
- Excellent written and verbal communication skills, including presenting to executives and explaining technical concepts to nontechnical audiences
- Proven ability to drive issues from identification through full resolution
- Comfort with ambiguity, fast-paced environments, and ownership of outcomes
- Willingness to travel occasionally for partner on-sites
- Proptech or property management company experience
- Experience integrating with Yardi, Entrata, AppFolio, RealPage, or MRI
- Payments, fintech, or rent-collection accounting workflow experience
- Experience supporting complex sales cycles, RFPs, security reviews, and technical due diligence
- Light scripting ability beyond SQL
- Familiarity with AI-assisted tools such as Claude
What the Team is Saying
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Dan
Chief Operations Officer / Co-Founder
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Ciara
Senior Director, People
Kush
Engineering Manager, Agentic Commerce and CRM
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Molly
Customer Experience Associate
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Nilu
VP, Bilt Neighborhood Dining
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Bilt Compensation & Benefits Highlights
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Healthcare Strength — Health coverage and wellness support are part of the package, with medical insurance consistently highlighted among core benefits. Feedback suggests these offerings are seen as meaningful components of the overall compensation mix.
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Retirement Support — A 401(k) match is included alongside elements like performance bonuses and equity grants. Feedback suggests this long-term support adds perceived value beyond base pay.
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Leave & Time Off Breadth — Paid leave and unlimited PTO are cited within the benefits package. Feedback suggests this breadth is viewed positively when assessing the total offering.
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The Company
What We Do
Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood, no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments, condo & co-op fees, and around their neighborhood at local restaurants, fitness studios, rideshare, pharmacy, and more. Ranked the highest-value point currency by top publications, Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments, shopping, fitness, and even a down payment on a home. Members also get access to credit-building benefits, member-only experiences, and an Elite Status program. In partnership with the top multifamily owners & operators across the country, we’ve also created the Bilt Rewards Alliance, a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases, renewals, and more. While Bilt Members can use any debit or credit card to earn points and access their benefits, Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.
Why Work With Us
Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here, you'll shape the future of rewards programs while working in a high-impact, fast-paced startup environment. Join our collaborative culture, learn from industry experts, and grow your career while making a meaningful difference.
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Bilt Offices
OnSite Workspace
We’re an in-person company where energy and collaboration fuel our creativity, agility, and speed. With most of our team in the office 4-5 days a week, we create an environment that sparks new ideas and drives our momentum forward.
Typical time on-site:
None
New York, NY
