Director, Partner Success and Strategy

About Us

Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility. 

A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!), and recipient of “Startup of the Year” by StartUp Boston, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers

What We Need:

Clasp is seeking an accomplished and strategic Director of Partner Success and Strategy to lead and enhance our partner relationship and approach. This director-level role will be pivotal in aligning our sales, product, implementation, and talent fulfillment teams to ensure seamless partner integration and growth. If you are a strategic problem solver with a track record of building strong partnerships and fostering cross-functional alignment, we want you to drive our growth and partner success at Clasp.

What you will do:

• Own and elevate the Partner Success function: Lead the Partner Success team for Clasp Talent, shaping and executing a comprehensive strategy to support our partners.
• Act as a Trusted Advisor: Serve as a subject matter expert and advocate for partners, offering insight, guidance, and training to maximize the value partners derive from Clasp’s services.
• Drive Partner Engagement: Conduct high-impact strategic business reviews and regular touchpoints to enhance partner satisfaction and expand Clasp’s impact.
• Monitor and Optimize Performance: Analyze partner metrics and feedback to identify trends, drive engagement, and inform strategic adjustments for long-term success.
• Champion Cross-Functional Collaboration: Work with Product, Marketing, and other teams to represent partner needs, influence feature prioritization, and contribute to product roadmaps that benefit partners and Clasp alike.
• Ensure Seamless Handoffs: Pair with sales and implementation teams to streamline partner onboarding and transitions, ensuring clarity and alignment from pre-sale to ongoing support.
• Be a Strategic Thought Partner: Collaborate closely with internal leaders in Sales, Product, Implementation, and Talent Fulfillment to synchronize partner initiatives with company objectives and strategic priorities. Always lead with curiosity and be ready for lots of problem solving!
• Manage Complex Launches: Coordinate multiple partner initiatives, balancing strategic planning with effective handling of day-to-day partner requests and needs.

What you will need:

• 7+ years of experience in mix of Partner Success, Account Management, Consulting or other related strategic roles.
• Proven problem-solving and analytical capabilities to identify partner challenges and design effective, data-driven solutions.
• Exceptional relationship-building skills, with the ability to engage and influence senior stakeholders and drive mutual business success.
• Excellent communication skills to convey complex ideas and foster trust, understanding, and alignment across diverse audiences.
• Demonstrated success in client-facing functions, with a strategic mindset and a strong results orientation.
• Ability to think strategically and execute tactically, balancing long-term goals with immediate partner and business needs.
• Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives.
• Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company.
• While not required, team leadership and management experience would be a plus.
• While not required, exposure to healthcare systems would be a plus.

What we offer:

• Competitive cash and equity compensation 
• Health benefits (health, dental, & vision)
• 401k
• Commuter benefits
• Flexible PTO policy
• Opportunities to grow and perform in a fast-paced environment alongside a stellar team.

If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team!

We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.