Director, Partner Services

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

The Director, Partner Services is responsible for driving the execution and continuous improvement of ticket distribution strategies across primary and secondary platforms. This role partners with clients—including professional sports teams, sporting events, and venues—to optimize single-game sales performance, streamline inventory management, and improve operational efficiency. The Director works cross-functionally with analytics, marketing, product, and account management to develop scalable strategies that maximize revenue and align with each client's business objectives. 

What Will You Do?

• Develop and implement strategies for pricing and distributing single-game inventory across primary and secondary channels using internal tools and platforms.
• Collaborate with client teams to provide business cases and execution support for client business objectives, including removing or replacing some third party partnerships.
• Communicate regularly with clients to review pricing strategies, performance metrics, and account health.
• Partner with data science and analytics teams to establish dynamic pricing recommendations based on market trends, demand signals, and performance data.
• Track and report success metrics for the full client portfolio; focus on continuous improvement and operational refinement.
• Collaborate with technology teams to enhance internal ticketing systems and processes, improving user experience and system efficiency.
• Translate business needs into product and operational requirements through partnership with strategic solutions, product and engineering teams.
• Coordinate with internal marketing, account management, and client success teams to align go-to-market efforts and support partner needs.

What Will You Bring?

• 7-10 years of progressive experience in ticketing strategy, live events, pricing, or sports business.
• BA/BS Degree (4-year) (Advanced Degree Preferred) Entertainment, Sales, related field
• Experience with both primary and secondary ticketing models, including reseller/broker relationship
• Experience with enterprise ticketing systems is a plus.
• Experience working with internal technology/product teams to improve tools and user workflows.

Pay Scale: $122,687- $130,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.        

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (Recruiter)
• Stage 2: 30- 45 min virtual interview (Hiring Manager)
• Stage 3: 60 min in-person interview (Peer/Team)
• Stage 4: 60 min in-person interview (Hiring Manager)

*This schedule may be subject to change.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.