Director Partner Management, Enabling Partners (Remote)

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:

TruStage is a leading provider of payment protection offerings in the financial services industry.  This position is a critical leadership role with accountability for the strategic, lifecycle management of our enabling partners.  This role is a key driver of strategy development and execution, leading coordination of all functions that support the enablement of our products and services through partner integration.   You are responsible for the Partner Management strategy to deliver business outcomes.  This is not a Sales role but you will be expected to foster new partner relationships.

This position manages a team responsible for the lifecycle management of  TruStage’s enabling  partners:

• ‘Enabling partner’ is defined as a partner that integrates TruStage’s products and services in their technology ‘ecosystem(s)’, then makes available to credit unions, banks, fintech’s, etc.

• ‘Enabling Partner” portfolio includes over 100 companies; examples include: Blend, Fiserv, FIS, Jack Henry, MeridianLink, Origence, Sync1, Temenos, withClutch, etc.
• ‘Ecosystem(s)’ includes POS (Point of Sale), CLOS (Consumer Loan Origination System), MLOS (mortgage Loan Origination System), Core System, Card Processing system, Digital banking, etc.
•  “Products & Services” integration includes insurance related products such as debt protection, GAP, mechanical breakdown and services such as various file transmissions, marketing products, reporting, etc.

Job Responsibilities:

• Partner Management Strategy.  Expectations include knowing who, why and how to partner with a company to deliver value to consumers, financial institutions and TruStage.
• Business Outcome Delivery. Drive the enabling partner strategy and develop a roadmap to ensure a consistent pipeline of partners to meet business outcomes.
• External Network Development. Deep sense for knowing who to partner with and able navigate competing partner demands.
• People Leadership. Managing the Enabling Partner Management team, consisting of two groups:  (1) Partner Managers who own the overall relationship with the technology partner and, (2) Partner Support who have great technical depth to implement and manage products and services with partners.
• Effective Communication. Effectively represent TruStage and Enabling Partners strategies internally and externally to deliver mutually beneficial business outcomes.
• Enabling Partner Capability Ownership. Work with the cross functional team to manage business, marketing and financial outcomes; monitor metrics to identify issues and opportunities; adjust business plans to meet objectives.

Director:

• Leads a particular segment of the business. They work to administer organizational activities, analyze, review and develop business strategies. Directors delegate tasks and hire proficient managers. They contribute to financial objectives by forecasting partner engagements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Directors grow the business by strategic alignment with others in the organization and typically accomplish their objectives through managers versus staff.   With high profile partners, the Director may need to own the relationship.

The above statement of duties is not intended to be all inclusive, and other duties will be assigned from time to time.

Job Requirements:

• Must have direct or indirect experience with Enabling Partners as described in the job purpose.
• Wide network of contacts in the partner ecosystem as described in the job purpose.
• Understand integration concepts between organizations with focus on an API ecosystem.
• Bachelor’s degree in business, finance or related field. Master’s degree preferred.
• 10+ years of relevant professional experience.
• Demonstrated leadership experience.
• Contract negotiation and pricing experience.
• Demonstrated ability to assess business risk, manage and execute strategy.
• Excellent communication skills with strong presentation, public speaking and collaboration/influencing skills.
• Excellent problem solving, conflict resolution, time management and decision making skills.

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If you’re ready to help make a difference, apply today.  A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool.  This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward.  Candidates may choose to opt out of this process.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.