Director of Outlets - Amangiri

Location Overview
Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

Role
The Director of Outlets at Amangiri serves as second in command of the Food & Beverage division, supporting the Food & Beverage Director in leading operations across all dining venues, including restaurants, in-room dining, banquets, and special events. This role combines hands-on floor leadership with strategic oversight to ensure exceptional guest experiences, operational efficiency, and high team performance.

Responsibilities

Operational Leadership

·         Assist in managing all outlets; assume full leadership in the Director’s absence.

·         Maintain visible presence on the floor to uphold service standards.

·         Oversee daily operations, including set-up, breakdown, and readiness of venues.

·         Coordinate with the Culinary Team for seamless service execution.

·         Address guest concerns promptly and ensure exceptional dining experiences.

Team Management

·         Co-lead the implementation of 4DX goals and track progress on key measures.

·         Lead, train, mentor, and evaluate managers, supervisors, and F&B staff.

·         Conduct effective daily briefings to improve communication and operations.

·         Enforce grooming, conduct, and service standards in line with Aman values.

·         Foster a collaborative, accountable, and positive work environment.

Administrative & Financial Oversight

·         Assist with scheduling, payroll, inventory control, and cost management.

·         Monitor beverage costs and manage durable and non-durable goods.

·         Support labor planning to align staffing with operational needs.

·         Maintain accurate POS systems, menus, and pricing updates.

Guest Experience & Standards

·         Enforce sequence of service, LQA, and quality assurance standards.

·         Track and honor guest preferences, allergies, and special occasions.

·         Collaborate with Reservations and Guest Experience teams for personalized service.

·         Gather guest feedback and implement service improvements.

·         Ensure recovery plans for guest concerns to build loyalty.

Training & Standards Implementation

·         Develop SOPs and training plans across outlets.

·         Monitor service through audits and implement corrective actions.

·         Lead menu rollouts, promotions, and experiential dining initiatives.

·         Ensure onboarding and cross-training for operational flexibility.

·         Organize workshops, tastings, and refreshers to maintain high standards.

Qualifications

·         Minimum 5 years in previous luxury F&B operations, 3+ years in leadership.

·         Bachelor’s degree in hospitality or equivalent experience preferred.

·         Strong leadership, organizational, and multitasking skills.

·         Knowledge of food, beverage, and wine service; hands-on leadership style.

·         Proficiency in POS and hospitality software (Micros, SevenRooms, Opera).

·         Excellent communication skills in English; additional languages a plus.

·         Ability to work weekends, holidays, and extended shifts.

·         Valid driver’s license with clean record; TIPS & ServSafe certified.

·         Previous Forbes Five-Star luxury hospitality training or ultra-luxury equivalent.

Working Conditions

·         Indoor/outdoor work in various climates including extreme weather.

·         Physical duties include standing, walking, bending, and lifting up to 45 lbs.

·         Fast-paced luxury hospitality environment.

Benefits
At Aman, we believe in creating environments where our colleagues can thrive and grow. Working at Amangiri offers the opportunity to be part of a globally renowned resort while enjoying an immersive natural setting and strong team culture.

·         Medical, dental, vision, and life insurance.

·         401(k) retirement plan with company match.

·         Paid time off and sick leave.

·         Complimentary colleague meals during shifts.

·         Uniforms and laundering services.

·         Access to on-site wellness and recreational activities.

·         Employee rates on Aman stays, spa treatments, and retail products.

·         Opportunities for internal advancement and training.

·         A unique, serene workplace in a remote desert location.

·         Colleague recognition programs and social events.

If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.