Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.
We’re hiring a hands-on outbound product leader to own the external face of product—category narrative, solution packaging, launches, competitive strategy, and field enablement—while partnering tightly with inbound PM, Sales, PMM, and Engineering.
You’ll be the tip of the spear: translating complex, stateful telemetry and agent performance analytics into clear customer value, winning deals with enterprise buyers, and shaping a category that’s moving fast.
What Success Will Look Like:
- Own the narrative & category. Define positioning, messaging, proof points, and ROI stories for Agentic AI performance monitoring and our broader real-time analytics platform.
- Drive launches end-to-end. Orchestrate cross-functional GTM (pricing/packaging, docs, enablement, release comms, customer references) for new capabilities and solutions.
- Partner with Sales & CS. Build field playbooks, discovery guides, talk tracks, and objection handling; join customer calls and executive briefings; unlock lighthouse wins.
- Fuel demand with product proof. Lead creation of demos, benchmarks, “why we win” content, POCs, and customer narratives tying agent behavior to real outcomes.
- Shape the roadmap from the market back. Bring crisp customer insights, competitive intel, and win/loss data into prioritization with inbound PM and Engineering.
- Own competitive & analyst strategy. Track the landscape, maintain compete assets, brief analysts, and position Conviva clearly vs. observability, analytics, and AI tooling.
- Scale what works. Build repeatable GTM motions with PMM, RevOps, and Partners; instrument adoption, attach, and pipeline influence; iterate quickly.
Early Wins and Priorities (first 90 days)
- 30 days: Deep understanding of product, ICPs, key use cases; draft the external narrative and a field discovery guide.
- 60 days: Ship one meaningful launch or solution refresh with pricing/packaging; deliver sales enablement; join strategic customer meetings.
- 90 days: Measurable impact on pipeline (influenced opportunities, improved win rate in target plays); clear compete strategy and a 2-quarter launch calendar.
Who You Are and What You've Done:
- Startup scale experience. Direct, meaningful time at venture-backed companies; ideally exposure to the journey from early product-market fit toward $100M+ ARR.
- Director/Sr Director track (not exec-only). 8–12+ years in product, including 3–5+ years leading outbound product work (PM with strong PMM interface).
- Enterprise SaaS & sales-assisted GTM. Comfortable partnering with AEs/SEs on complex deals, security/procurement cycles, and executive value narratives.
- Technical depth with AI/data. Fluency in AI/LLM/agent concepts, observability/telemetry, product analytics, or data platforms; able to dive into APIs and architectures.
- Clear, crisp storytelling. You can turn stateful, real-time data into outcomes and dollars—on stage, in a deck, or in a heated exec room.
- Evidence of staying power. Multi-year tenures and shipped outcomes (e.g., launches that moved adoption, attach, or revenue).
Nice to have
- Hands-on experience with Agentic AI systems (evaluation, tracing, safety/quality, production optimization).
- Prior responsibility for pricing & packaging of platform products.
- Public speaking, analyst briefings, or thought-leadership in AI, data, or observability.
- Comfortable with Lightboard-level demos and “open the debugger” customer conversations.
How we’ll partner
- You’ll work daily with Inbound PM, PMM, Sales, and Engineering; weekly with Execs on narrative, roadmap trade-offs, and strategic accounts.
- Expect high visibility, real ownership, and a bias to ship.
Work setup & location
- SF Bay Area only. In-person collaboration in SF/Peninsula needed for launches, roadmap reviews, and customer sessions.
- Some travel for customers, conferences, and analyst briefings.
The expected salary range for this full-time position is $225,000 - $285,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, domain expertise, and relevant education or training.
To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com
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What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between. Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before. More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI. In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
