Director Organizational Strategy and Business Ops

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Are you passionate about the future of Generative AI and eager to drive strategic initiatives that deliver the next generation of intelligent applications using AI and Automation?
We are looking for a dynamic leader in strategy and business operations with a commitment to developing and executing exceptional strategies that bring immense value and satisfaction to customers and the business.
This role reports to the Vice President of Corporate Generative AI and will place you at the forefront of innovation and GenAI development at Visa. You will be leading a cross-functional team to implement cutting-edge Generative AI products that revolutionize Visa's internal and corporate functions. You will be working in a highly Agile environment, delivering best-in-class solutions using the latest GenAI technologies, such as Autonomous Agents, Assistants, and other productivity-enhancing capabilities.
If you're ready to make a significant impact on corporate productivity and work with a team of brilliant minds, this is the opportunity for you!
Essential Functions

• Influence and motivate a team of GenAI and Automation developers to design, deliver, and roll out high-quality GenAI products on time and as promised.
• Drive the strategy to build and deploy enterprise-grade GenAI and Automation products to improve productivity and efficiency, ensuring they are robust, secure, and equipped with all necessary guardrails.
• Be the liaison and primary point of contact for all non-project related interactions between the Corporate GenAI and Automation organization and the rest of the company. 
• Be an exemplary leader and a role model for the organization's culture, vision, mission, and goals. 
• Proactively drive, track, and close out internal organization initiatives from ideation to execution. Provide regular visibility to leadership on progress, action items, blockers, risks, and dependencies. 
• Set, track, and measure Objectives and Key Results to showcase improvements in productivity and time savings for employees and using these KPIs to enhance the product to further improve productivity and efficiency.
• Manage the Corporate GenAI Team Workforce Plan to ensure the team has the necessary resources and skills to meet project demands.
• Develop and manage the Corporate GenAI Team Budget to ensure financial resources are allocated effectively and efficiently.
• Lead the Corporate GenAI Team Annual Planning process to set priorities and allocate resources for the upcoming year.
• Orchestrate Town Halls, Hackathons, org branding, publishing accomplishments, training, employee surveys action planning, recognition planning, etc.
• Serve as a strategic thought partner and sounding board to help communicate, track, and oversee organizational strategy and goals.
• Create flourishing culture of excitement, fun, and cohesion by connecting the dots across the organization for improved employee wellbeing and engagement. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor’s or Advanced (e.g. Masters, MBA, JD, MD, or PhD) degree in business, computer science, engineering, information technology, management information systems or equivalent work experience.
• 10 or more years of work experience as an influential individual contributor driving strategy and business operations
• Leadership: Proven leader with excellent facilitation and collaboration skills with prior experience in large corporations as a leadership enabler having multi geography presence. Ability to coordinate activities within cross-divisional and cross-functional teams.
• Project and Program Management: Experience in project management principles and Agile methodologies with proven examples of driving success and preventing avoidable failures and delivering successful outcomes on transformation & cultural initiatives.
• Strong Conviction to Drive Closures: High sense of ownership, low ego, can-do attitude, must be proactive and solution oriented, looking for ways to add value and assist the team.
• Standardization Approach: Prior experience establishing Standard Operating Procedures to enable the organization. This is an enabler role. Make organization leaders successful by providing frameworks for success. Know the products & culture, be flexible and adaptable, have data at your fingertips, and help remove blockers.
• Critical Thinking: Exceptional analytical and problem-solving skills, with a knack for making data-driven decisions. Demonstrates excellent attention to details, ability to think analytically and independently.
• Self-Motivation: with the ability to exercise independent judgment with minimal direction from supervisor with ability to maintain a high-level view of the org activities to identify gaps, blind spots, risks.
• Project Management: Experience leading complex projects from inception to completion, with demonstrated ability to drive innovation and continuous improvement across projects with a development team, experience managing multiple projects and priorities in a fast-paced, dynamic environment.
• Communications Skills: Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
• Innovation: A passion for innovation and a commitment to staying up-to-date with the latest advancements in Generative AI
• Software Skills: Strong knowledge of MS Office with Copilot, and Jira and Jira Align

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 152,200.00 to 220,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.