Director of Organizational Learning & Development

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Director of Organizational Learning & Development provides strategic leadership for the organization's learning, leadership development, talent development, and workforce readiness initiatives. This role is responsible for building a culture of continuous learning and professional growth by developing organizational capabilities that support employee's success, leadership development, training engagement, retention, and long-term business objectives. 

The Director serves as a key partner to executive, operational, and People & Culture leaders to align learning and development strategies with organizational priorities. Through leadership of the Organizational Learning & Development and Licensure Supervision teams, this position drives innovative learning solutions, leadership development, succession planning, organizational training, and career development initiatives that strengthen the workforce and support the organization's mission, vision, and strategic goals. 

Essential Duties and Responsibilities:

Learning Strategy & Organizational Development 

Lead the development, implementation, and continuous improvement of enterprise-wide learning and development strategies, programs, and initiatives.  Conduct and oversee organizational learning needs assessments, gap analyses, and workforce capability reviews to identify opportunities for improving employee performance, engagement, retention, productivity, and career development.  Partner with executive leadership, operational leaders, and People & Culture teams to align learning solutions with business objectives and organizational priorities.  Develop innovative learning interventions and training programs to address identified performance, leadership, and organizational development needs.  Research emerging learning technologies, industry trends, and best practices to continuously improve learning effectiveness and learner experience. 

Leadership Development & Talent Growth 

Design, implement, and evaluate leadership development programs that support leaders at all levels of the organization.  Lead and oversee: 

• People Leader Orientation 

• Quarterly People Leader Training Programs 

• Leadership Development Programs 

• Mentorship Programs 

• Succession Planning Programs 

• Soft Skills Development Programs 

Support career pathing, workforce development, and talent retention initiatives through structured learning experiences and development opportunities.  Collaborate with leadership to identify high-potential talent and create development pathways that strengthen organizational bench strength. 

Learning Operations & Program Delivery 

Direct day-to-day operations of the Organizational Learning & Development team to ensure effective execution of learning programs and initiatives.  Ensure standardized implementation and delivery of learning programs across all regions, departments, and business units.  Oversee the design, facilitation, maintenance, and evaluation of: 

• New Hire Orientation 

• Annual Required Training 

• Training Plans Tied to Job Roles 

• Soft Skills Training 

• Internship Programs 

• Professional Development Programs 

Lead the administration, optimization, and strategic utilization of the Learning Management System (LMS), ensuring an effective and engaging learner experience.  Develop and maintain learning curricula, content standards, and instructional design practices that support adult learning principles and organizational goals. 

Compliance, Accreditation & Workforce Readiness 

Ensure organizational training programs meet all legal, regulatory, accreditation, and compliance requirements.  Oversee annual required training programs and related compliance reporting.  Support accreditation readiness and ongoing accreditation requirements through effective training systems, documentation, and program management.  Manage workforce readiness initiatives including: 

• CPI (Crisis Prevention Intervention) 

• CPR/First Aid Training 

• Licensure Supervision Programs 

• Professional Credentialing and Development Support 

Collaborate with Clinical Learning & Development leadership to ensure coordinated and compliant training approaches across the organization. 

Performance Measurement & Continuous Improvement 

Establish and monitor learning metrics, outcomes, quality measures, and return-on-investment indicators to evaluate program effectiveness.  Analyze learner feedback, business outcomes, engagement data, retention trends, and performance measures to continuously improve learning programs.  Prepare and present reports and recommendations to executive and operational leadership regarding learning effectiveness and organizational development outcomes. 

Team Leadership & Financial Management 

Lead, coach, develop, and manage Organizational Learning & Development staff and Licensure Supervision team members.  Perform management responsibilities including hiring, onboarding, coaching, performance management, succession planning, employee engagement, and corrective action when necessary.  Foster a culture of continuous learning, collaboration, innovation, and accountability within the department.  Manage departmental budgets and resources to ensure fiscal responsibility and maximum return on investment.  Monitor financial performance of learning initiatives and provide budget forecasting and reporting as needed. 

Strategic Partnerships 

Partner with operational leadership, People & Culture, Clinical Learning & Development, and other stakeholders to identify business challenges and deploy effective learning solutions.  Support enterprise employer brand initiatives, workforce development partnerships, and educational relationships, including collegiate discount and partnership programs.  Regularly engage with organizational sites and operational leaders to assess learning needs, support implementation efforts, and ensure alignment with strategic priorities.  Support organizational initiatives that promote belonging, engagement, employee experience, and organizational culture.  Perform other duties as assigned. 

Key Program Ownership 

The Director is accountable for the strategy, execution, and outcomes of: 

• New Hire Orientation 

• People Leader Orientation 

• Quarterly People Leader Training 

• Leadership Development Program 

• Mentorship Program 

• Succession Planning Program 

• Learning Management System (LMS) Administration 

• Annual Required Training 

• Accreditation Support 

• Collegiate Partnership & Discount Programs 

• CPI Training 

• CPR/First Aid Training 

• Job-Specific Training Plans 

• Licensure Supervision Program 

• Soft Skills Training 

• Internship Program 

Qualifications 

Education 

Bachelor's degree in human resources, Organizational Development, Education, Business Administration, Psychology, Communications, or related field required.

Master's degree preferred. 

Experience 

• 5+ years progressive leadership experience in Learning & Development, Organizational Development, Talent Development, Human Resources, or related field. 

• Experience leading enterprise-wide learning and development initiatives. 

• Experience managing teams, budgets, and organizational change initiatives. 

• Experience with Learning Management Systems and training technologies. 

• Healthcare, behavioral health, or human services experience preferred. 

Knowledge, Skills & Abilities 

• Expertise in adult learning principles, instructional design, leadership development, and organizational development. 

• Strong facilitation, presentation, coaching, and consulting skills. 

• Knowledge of accreditation, regulatory, and compliance training requirements. 

• Ability to analyze workforce data and learning metrics to drive business decisions. 

• Experience developing succession planning and talent development strategies. 

• Strong project management and change management skills. 

• Excellent written, verbal, and interpersonal communication skills. 

• Ability to influence and collaborate with executive and operational leadership. 

• Ability to travel as needed. 

PHYSICAL REQUIREMENTS

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.