Director of Operations

Job Summary:  

Oversee the daily operations of a group of A-B Class of properties. Develops the financial and business strategies relating to organizational property ownership. Oversee other property functions, such as maintenance, asset management, supervises accounting, human resources, or marketing. Provides input to strategic decisions that affect the functional area of responsibility. Responsible for input into developing the budget and reviewing financials. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.  

This position is responsible for overseeing and supporting up to 10 Property Managers. The Director of Operations supports staff in ensuring properties within their assigned portfolio are financially sound and well maintained. The Director of Operations is responsible for managing property managers who supervise property staff. He / She is responsible for the overall direction, coordination, and evaluation of the staff within the portfolio. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

The Director of Operations reports to the Asset Manager of the Company but is also functionally accountable to the CEO and Director of Compliance to ensure procedures and operations at the company and property are optimized and carried out consistent basis. 

Responsibilities will include but are not limited to:   

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs timely performance evaluations on supervised employees; assists Property Managers with site-level employees.   

• Monitors, assists, and makes recommendations to improve property operations; reviews occupancy status; recommends rent schedules and prepares rent increase requirements to governing agencies. 

• Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same.  Oversee the resolution of resident relation issues. 

• In direct charge of recruiting for all operational positions 

• Inspects the properties to ensure the highest standards are maintained; evaluates effectiveness and efficiency of maintenance, grounds, and housekeeping operations.  Conducts periodic inspection of vacant apartments for market-ready condition. 

• Assists in or develops corrective programs to ensure the physical and fiscal well-being of the apartment communities. 

• Prepares annual operating and capital budgets; monitors budget performance and prepares summary reports of same.  

• Reviews and approves expenditures within specified budgetary guidelines.  Negotiates and/or evaluates contracts with vendors and makes recommendations. 

• Prepares and conducts monthly portfolio meetings to include all property personnel. 

• Establish ongoing working relationships with lenders and regulatory agency personnel. 

• Assists in the development and implementation of property management training programs. 

• Responsible for reviewing, implementing and optimizing marketing plan for each property  

• Analise existing company procedures and come back with suggestions 

• Establish SOP and company procedures roll out and training  

• Hold team accountable 

• Responsible for establishing an operational plan to meet proforma performance for each asset under her/his supervision and review it each quarter to make adjustment to meet or exceed targets for each property. 

   Skills & Qualifications:   

• As a minimum of 5 years of supervisory experience with multiple properties. 

• Working knowledge of applicable local and federal housing laws.  

• Knowledge of property maintenance, property marketing, and financial aspects of property management.  

• Knowledge of employment laws relate to equal opportunity, hiring, training, promotion, evaluation and termination. 

• Strong supervisory, personnel management and organizational skills.  

• Ability to delegate and communicate property management policies and procedures.  

• Computer literate.  Proficiency in Word, PowerPoint and Excel.   

• Must have experience with Resman-property management software. 

• CAM HAA Certification required and CAPS HAA preferred   

• Excellent communication (verbal and written), problem solving, decision-making, interpersonal and time management skills. 

• Ability to work under pressure, successfully meet deadlines and multitask. 

• Must travel to all company locations to carry out duties and responsibilities associated with the management of property portfolio.  

• Ability to handle shifting and multiple priorities in a fast paced, growth environment. 

• Commitment to the companies' goals and philosophy. 

• Must be able to work and be comfortable working in an environment where she/he will have direct interaction with the ownership of the assets. 

• Must be willing to fill and provide coverage in different roles as required from substitute for property managers if required and to fill the duties of the Asset Manager or CEO of the company for short periods of time. 

• Must be able to work outside of her/ his comfort level to provide recommendations to processes or areas that need to be improved in the overall organization.  

• As the Director of Operations for a small company he or she will be expected to multitask in different roles and provide timely input to affect operations and company culture. 

• Ability to maintain asset performance of portfolio during the reposition and heavy rehabs