Air Charter/Specialized Operations Director

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Air Charter/Specialized Operations Director at RXO, your focus will be successfully managing client relationships, meeting or exceeding client expectations, and working to ensure effective operational solutions and service improvements.

What your day-to-day will look like:

• Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues
• Drive operational efficiencies to improve service and financial performance
• Conduct strategic account reviews with all assigned customers to assess service needs and usage trends on a regular basis
• Execute individually assigned components of startup action plans
• Participate in developing integration plans to support client and company initiatives
• Direct, develop, mentor and lead operational teams both local and remote
• Establish and meet site objectives in the areas of financial performance, safety, quality and customer service 

What you’ll need to excel:

At a minimum, you’ll need:

• 7 years of logistics experience in North American air charter brokerage, airline operations, or expedited transportation
• Experience in a managing remote and local teams
• Experience performing complex analyses of data, processes, policies, procedures and/or systems

It’d be great if you also have:

• Bachelor’s degree in Management or Logistics
• Travel a minimum of 30% of the time
• Established relationships with asset-based air carriers and a proven ability to secure capacity in tight market conditions
• Commercially minded approach with the ability to balance revenue growth, margin management, and operational execution
• The capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results
• Ability to operate effectively in a fast-paced, 24/7 environment with shifting priorities
• Strong communication and decision-making skills, with the ability to influence customers, carriers, and internal stakeholders

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.