Director of Operations

Company Overview 

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.   

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.    

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.   

Director of Operations

The Director of Operations is a pivotal leadership role responsible for aligning divisional operations with corporate initiatives and strategic goals. This position balances daily operational oversight with long-term strategic planning, team development, and client service excellence. The Director will drive process improvements, manage escalations, and ensure effective communication across all levels, while also fostering a culture of accountability and continuous innovation.

Responsibilities

• Daily Operations:
  • Oversee the facilitation of the monthly operating report process and ensure timely, accurate submission of operational data.
  • Manage day-to-day divisional operations, including process oversight, compliance, quality control, and risk management.
  • Monitor payables and handle resident/vendor escalations promptly, resolving issues before further escalation.
• Process & Office Management:
  • Coordinate and facilitate coverage for regional operations personnel, including Regional Operations Specialists and floating office support staff.
  • Oversee office management and provide support as needed to ensure smooth, uninterrupted operations.
• Strategic Planning:
  • Collaborate with the Division President and senior leadership to refine and execute long-term strategic initiatives.
  • Analyze financial and operational metrics to identify improvement opportunities and drive operational efficiency.
• Business Development:
  • Assist in new business development initiatives, contributing market insights and operational expertise.
  • Develop and implement innovative solutions to enhance service quality and operational performance.
• Team Management:
  • Lead, mentor, and develop Regional Operations Specialists and support teams through regular performance reviews, one-on-one meetings, and targeted training initiatives.
  • Foster a collaborative and accountable work environment, ensuring clear communication of expectations and goals.
• Talent & Culture:
  • Engage in talent acquisition activities as needed, identifying, recruiting, and retaining top talent.
  • Encourage a culture of continuous learning and improvement through effective feedback and professional development opportunities.
• Internal & External Communication:
  • Serve as the primary liaison between divisional operations and corporate leadership, ensuring that shared service initiatives and strategic changes are clearly communicated and implemented.
  • Maintain open, two-way communication channels, actively seeking and incorporating team feedback into decision-making processes.
• Client & Customer Service:
  • Proactively address client needs by anticipating potential issues and preparing strategic solutions before challenges escalate.
  • Develop and implement clear processes and procedures that ensure excellent customer service, both for clients and internal stakeholders.
• Issue Resolution:
  • Apply creative, design-thinking approaches to identify and resolve complex operational challenges.
  • Lead continuous improvement projects that optimize workflows and elevate overall service quality.
• Risk Management:
  • Proactively assess and mitigate risks by monitoring operational performance and adapting strategies as necessary.
• Additional Responsibilities
  • Oversee event planning for regional initiatives and support committee activities as assigned.
  • Manage bonus review processes and ensure data accuracy across relevant platforms (e.g., HubSpot/Apollo).
  • Make recommendations to improve office performance and adapt business practices in line with evolving operational needs.
• Travel: 
  • This position may entail travel, estimated at 10% of work time annually for property visits or internal meetings.

Qualifications

• General knowledge of the property management industry.
• Effective organizational and time management skills.
• Excellent verbal and written communication and listening skills.
• Ability to work independently with minimal supervision.
• Accurate and detail oriented.
• Demonstrated ability to influence and collaborate with leaders at all levels.
• Consistent, regular and in person attendance during regular working hours at the workplace is required.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.