Director of Operations

Job Seekers can review the Job Applicant Privacy Policy by clicking here.

Job Description:

Summary
The Director Operations is responsible for operationally focused activities of a $75-$130MM profit center unit of Fleet Management Systems (FMS). As such, the incumbent is responsible for overall profitability measured against people management, investment and revenue management, and optimal utilization of assets. The incumbent will be assigned to a Ryder Business Unit. This assignment includes assuming operational responsibility for the entire BU, including direct profit and loss accountability for all branches; maintenance management; management of the assigned personnel; managing customer relationships and key customer metrics; management of key quality and compliance metrics; and management of key asset related metrics.
Essential Functions

• Customer Management -Managing operations-related initiatives to ensure the highest levels of service and retention of customers and developing and maintaining relationships with key BU customers, and actively engaging with Sales organization on customer-related initiatives

• Financial & Administrative Management -Full P&L responsibility for BU business/operations managing maintenance costs and budgets, and holding all branch locations responsible for meeting maintenance cost budgets and overall profit responsibilities

• Labor Management -Effectively managing total labor hours applied in maintenance and related service activities for all domiciled vehicles, including effective management of in sourced vs. outsourced labor

• Execute performance management and develop and manage direct reports

• Manage all administrative processes within business unit

• Fleet and Facility Asset Management -Overseeing operations-related asset management activities and metrics (e.g, in-service cycle times, out service cycle times, out of service and sub %

• Working with the Corporate Real Estate organization to optimize facility asset management, infrastructure and related costs, including consulting and negotiating with vendors, landlords, real estate agencies and city zoning agencies, etc. Quality and Compliance Management -Meeting or exceed all requirement of the Company's quality-related scorecards

• Maintain safe environmentally compliant work practices, conditions and facilities

• Ensure quality of shop operations and appearance

• Communicate and demonstrate support of corporate initiatives

Additional Responsibilities

• Performs other duties as assigned

Skills and Abilities

• Strong verbal and written communication skills

• Ensuring that all locations are operating in compliance with established Company Standard Operating Procedures and executing all corporate initiatives

• Strong verbal communication and listening skills

• Customer Management -Managing operations-related initiatives to ensure the highest levels of service and retention of customer

• Ability to analyze and interpret financial knowledge of P&L statements and related source documents

• Ability to guide, engage, and impart knowledge to others

• Developing, coaching and managing the performance of direct reports across multiple locations

• Ability to effectively plan and develop long-range strategies that successfully accomplish objectives

• Utilizing sound business/process disciplines and adhering to Company defined Standard Operating Procedures and other initiatives to maximize labor productivity and efficiency while meeting or exceeding all customer quality-related requirements

• Possesses strong product knowledge

• Fleet and Facility Asset Management -Overseeing operations-related asset management activities and metrics (e.g, in-service cycle times, out service cycle times, out of service and sub %, c.) (preferred)

• In-depth knowledge of P&L statements and related source documents advanced required

• Broad knowledge of Maintenance Operations, Rental, Asset Management, Sales Management and Safety Transportation Industry knowledge and experience preferred advanced preferred

• Labor Management -Effectively managing total labor hours applied in maintenance and related service activities for all domiciled vehicles, including effective management of in sourced vs outsourced labor advanced required

• Utilizing sound business/process disciplines and adhering to Company defined Standard Operating Procedures and other initiatives to maximize labor productivity and efficiency while meeting or exceeding all customer quality-related requirements advanced required

Qualifications

• Bachelor's degree required in Business, Operations, Finance or other related degree

• Ten (10) years or more in demonstrated successful leadership of Operations (internal or external to Ryder), with a minimum of 4 years successful management in diverse environments required

• In-depth knowledge of P&L statements and related source documents advanced required

• Broad knowledge of Maintenance Operations, Rental, Asset Management, Sales Management and Safety Transportation Industry knowledge and experience preferred advanced preferred

• Labor Management -Effectively managing total labor hours applied in maintenance and related service activities for all domiciled vehicles, including effective management of in sourced vs. outsourced labor advanced required

• Utilizing sound business/process disciplines and adhering to Company defined Standard Operating Procedures and other initiatives to maximize labor productivity and efficiency while meeting or exceeding all customer quality-related requirements advanced required

DOT Regulated - No

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.