Director of Operations

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

The Director of Operations is responsible for the sales and distribution of lottery products on behalf of the Florida Lottery.  The Director of Operations will ensure the operations, inside sales, and warehouse teams are providing best practice service to the Florida Lottery while meeting/exceeding the expectations of the contract.

• Ensures seamless, efficient and timely execution of the company’s site operations  

• Manages the sales supervisor and the warehouse supervisor, helping them achieve the site goals, KPI’s and objectives

• Skilled problem-solver with managerial expertise to supervise daily site operations

• Oversee employee production and cultivate a conducive work environment which fosters productivity

• Skilled in process optimization including analyzing workflows and implementing improvements to enhance efficiency and cost reduction

• Proficient in utilizing data analytics to inform decision-making and drive operational improvements

• Partners with the Lottery to execute sales and marketing strategies as outlined by the Lottery

• Supervises, trains, and guides the work of the inside/outside sale representatives and warehouse employees through comprehensive daily, weekly, and monthly KPIs

• In cooperation with the Florida Lottery, develops plans to support Key Accounts and Corporate Accounts

• In cooperation with the Florida Lottery, directs sales objectives and evaluates sales representatives’ performance on objectives and KPIs

• Recruits new retail locations, optimizes existing retail locations, and develops strategies to attract non-traditional retail locations

• Acts as a liaison between the retail network and the Florida Lottery management team

• Ensures compliance with safety standards and company policies to maintain a safe working environment

• Provide recommendations for process improvement, efficiencies, and cost saving measures to the Director of Sales and Operations

Education

BS Degree in Logistics, Business, Management or related field

Required Skillset and Qualifications

• Primary experience in managing a sales organization

• 5+ years supervisory and Management experience

• Experience in coordinating multiple tasks

• Computer savvy with experience in technical operations with software and system tools

• Understanding of retail sales environment

• Excellent written and verbal communication skills with strong attention to detail.

• Highly organized

• Strong operation, leadership and management skills

• Positive and self-motivated attitude and ability to work with others as a team

• Ability to remain tactful and diplomatic in difficult situations.

• Experienced with IT solutions and skilled with mechanical diagnostics/resolution

• Microsoft Office Applications Experience (Word, Access, Excel, and Outlook 360) preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.