Direct operations for a Remittance Processing/Lockbox site or exceptions/support units to ensure that all contractual and/or business objectives are obtained. Responsible for large staff of employees, running a physical facility, strategic planning, financial management, process management, risk/audit adherence, customer interaction/management.
Leadership: Lead by example, create a welcoming environment where employees feel engaged; mentor lower level managers to ensure they are creating an engaging and safe work environment with good morale; manage attrition rates.
Business Management: Work with senior management to define and initiate strategies to create the drive toward successful achievement of critical functions and objectives; analyze data to identify trends and root causes.
Financial/Business Acumen: P&L responsibility, track metrics, measure productivity; make decisions in a fast-paced environment using sound judgement to ensure a successful outcome.
Project Management: Collaborate and lead initiatives both within the department and across the business and enterprise.
Compliance: Overall responsibility for internal/external audits within site/department, including Regulatory audits (i.e., SOC 1), Health & Safety audits, PCI audit, internal audits and customer process audits.
Basic Qualifications:
Education and Experience: Bachelors in Business, Finance or related discipline and 8 years experience in operations management.
Strong technical aptitude with Microsoft Office. Management experience. Analytical skills. Experience in customer service.
Preferred Qualifications
Education: Masters and 6 years experience in operations management.
Experience: + 8 years of experience in operations management (preferably in payment processing)
+ 5 years of management experience
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
Top Skills
What We Do
We help enterprises, small businesses and financial institutions deepen customer relationships through trusted, technology-enabled solutions.
Here at Deluxe, we help you unlock your potential so that your business successfully grows and thrives which positively impacts our communities all around.
Our innovative payments, data and marketing solutions help you Accelerate Growth, Enable Payments and Empower your SMB Relationships.
Accelerate Growth – With us, we propel your business forward with data-driven customer acquisition and multi-platform marketing toolkits; accelerate customer acquisition through our targeted data driven marketing campaigns and build brands through our customized, brand compliant web storefronts, promotional products, print services, and retail packaging services.
Enable Payments – Our technology solutions enable you to send and process payments more easily. With us, you can optimize your order to cash processes with Lockbox, integrated receivables and bill pay, as well as improve your payer and payee experience with our secure and convenient check products and flexible digital payments.
Empower Small Business Relationships – We help empower your small business with tools to start, run, grow and operate the business. We help increase revenue with promotional products, data driven and print marketing and retail packaging as well as support in managing income with our checks and forms, digital payments, and remote deposit capture. We also assist in protecting and branding businesses with logo design, trademark filings and websites and hosting services along with assisting in managing HR and Operations using our incorporation services, and payroll and human capital management.
Unlock your potential: www.deluxe.com
