Director of Operations

Job Summary
The Director of Operations (DOO) plays a pivotal role in maintaining operational efficiency, driving performance and growth, and delivering high-quality customer service to our members. Responsibilities include overseeing recruitment, scheduling, and coordination efforts while ensuring compliance with regulatory standards and company policies.
Essential Duties and Responsibilities: 

• Ensure the smooth and efficient operation of the branch location, overseeing daily activities to optimize performance and resource utilization.
• Develop and implement strategies to drive performance and achieve growth targets, fostering a culture of excellence and accountability within the branch team.
• Lead the recruitment process for field staff, collaborating with HR to attract, select, and onboard qualified candidates who meet the organization's standards.
• Supervise the scheduling and coordination department, ensuring efficient allocation of resources and timely delivery of services to meet client needs.
• Champion a customer-centric approach, ensuring that every client interaction reflects a commitment to exceptional care and service.
• Serve as the primary point of contact for clients, their families, and caregivers, delivering outstanding customer service and promptly addressing inquiries or concerns.
•  Maintain regular communication with clients and their families to provide updates and build positive, lasting relationships with clients and service coordinators (payers).
• Coordinate client caseloads — including scheduling, service coordination, and caregiver assignments — making adjustments as needed to ensure continuity of care and alignment with client needs.
• Collaborate with healthcare professionals, social workers, schedulers, and other relevant stakeholders to coordinate care, address scheduling needs, and support overall client well-being.

• Bachelor's degree in healthcare administration, business management, or related field preferred.
• Minimum of 3 years of experience in a managerial role, preferably in the healthcare industry, demonstrating strong leadership and team-building skills.
• Above-average interpersonal skills with the ability to inspire and motivate staff, build rapport with clients, and collaborate effectively with internal and external stakeholders.
• Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively.
• Knowledge of healthcare operations, regulations, and industry trends.
• Proven track record of driving performance improvements and achieving business objectives.
• Strong organizational and problem-solving abilities, with the capacity to prioritize tasks and make sound decisions under pressure.
• Commitment to upholding ethical standards and fostering a positive work environment

• On-site Monday - Friday

Benefits:

• 401k
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays