The Role
Direct operational oversight and growth for retail delivery operations across multiple U.S. locations. Leads Site Managers, develops customer relationships, manages operating budgets, P&L, aging reports, service standards, profitability, and daily business decisions. Builds leadership capability, drives continuous improvement, and ensures operational teams meet company and customer expectations. The role requires 50%–75% domestic travel and multi-site management experience.
Summary Generated by Built In
Job Summary & ResponsibilitiesCapstone Logistics is a 3rd party logistics provider in a variety of industry verticals including retail, grocery and foodservice distribution. We provide logistical support to customers in over 600+ DC's in 48 states throughout the US. We have a proven track record of growth and an excellent reputation throughout our industry.We are looking for a proven leader to assist in expanding our delivery operations and providing the exceptional customer service which has been the cornerstone of our success. If you are an individual that thrives on operational challenges and who considers integrity and leadership to be their driving motivators then please read further. Position SummaryReporting to the VP of Operations, the Director of Operations- Retail Delivery will be responsible for operational oversight and growth. The successful candidate will be required to travel 50%-75%. All travel is in the U.S.
We are driven to be the leader in our industry and will only accept those that live by that same drive and enthusiasm.
Responsibilities
Lead a team of Site Managers who will operate individual locations to deliver high levels of service and support for our customers
Develop relationships with all levels of customer's leadership including the site and regional levels
Develop operating budgets and manage each business unit's budget, P&L and aging reports
Make decisions daily to direct and impact the business for service and profitability
Ensure day to day operations meet company and customer standards
Develop your leadership team to take on additional responsibilities
Requirements
The Director of Operations position requires the following skills and experience:
Must be currently based in New Jersey or surrounding area
College Degree from 4 year accredited institution preferred
Multi-site management experience (minimum of 10+ locations)
Passionate Advocate for Customer Service and Continuous Improvement
Ability to manage, lead and develop all operational staff
Self-directed individual yet able to work in an environment with multiple accountabilities and multiple internal customers
Proactive and decisive leader for the business with excellent communication skills
A Builder, not a Maintainer
Highly developed and disciplined in work ethic, accountability and follow-through
Solid financial and analytical skills including sound business judgment with experience managing P&L's
Expert user of Microsoft office products (Outlook, Word, PowerPoint & Excel)
Ability to maneuver through various financial and operational reports and convey needs, expectations and direction to operational staff.
A team player, able to effectively interact with all aspects of the business (internal as well as external customers).
Third-party logistics experience a plus
Bilingual is plus
Benefits
We will offer a compensation package consisting of a competitive annual base salary with incentive opportunities based on overall operational profitability as well as personal developmental goals. A health benefit package to include major medical, dental, vision, life, short-term disability, LTD, 401k and various supplemental policies is available within 60 days.Our Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.
Must meet hiring eligibility requirements.
Skills Required
- Currently based in New Jersey or the surrounding area
- Bachelor’s degree from a four-year accredited institution
- Multi-site management experience overseeing a minimum of 10 locations
- Customer service and continuous improvement orientation
- Ability to manage, lead, and develop operational staff
- Self-directed, proactive, decisive leadership in a multi-accountability environment
- Excellent communication and interpersonal skills
- Strong work ethic, accountability, and follow-through
- Solid financial and analytical skills, including P&L management
- Expert proficiency with Microsoft Office, Outlook, Word, PowerPoint, and Excel
- Ability to analyze financial and operational reports and communicate direction to staff
- Ability to collaborate effectively with internal and external customers
- Third-party logistics experience
- Bilingual ability
- Must meet hiring eligibility requirements
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The Company
What We Do
Capstone Logistics is the leader in providing specialized, technology-enabled solutions for the most challenging supply chains. Powered by an interconnected platform, Capstone creates end-to-end efficiencies and cost-savings that help suppliers, distributors, and retailers exceed customer expectations. From performance-driven labor solutions to high-touch transportation and fulfillment, Capstone delivers the scale, accountability, and continuity that enables modern supply chains to compete in an ever-evolving environment.








