Director of Operations

Job Summary & Responsibilities

• Coordinate with the Business Services Manager in management and on-boarding of new staff members 
• Oversee the maintenance of the venue radios and the distribution of radios, scanners and ISS Devices 
• Prepare materials for event day managers and supervisors for all events 
• Represent Management Team and supervise event-day operations at all events. 
• Manage event order operation, while working with EO client to ensure security needs are met and align with account security requirements. 
• Serve as the Lead for EO’s, smaller events and days with conflicting events within the Dallas Venues
• Manage Guest Services and Security staff uniforms and oversee uniform inventories including distribution, supplies and requesting additional uniforms. 
• Manage the sign-in process of all EO and smaller events; ensuring all staff are signed in and out properly and any augmentations are provided to the Administrative Coordinator to correct. 
• Manage time processing including payroll and billing.
• Evaluate game/event data and EPI’s on an monthly basis (Including report cards detailing call offs, late arrivals, counseling notes, etc.) 
• Coordination, distribution and training of game day staff 
• Storage, maintenance and upkeep of equipment 
• Understand all Andy Frain Services and client policies, and procedures. Administer as needed 
• At the direction of the Branch Manager, intervenes, when necessary, in resolving personnel problems and guides counseling of Supervisors and Staff involving the Dallas Venues and other Special events. 
• Works closely with the Branch Manager and the Business Services Manager to ensure the efficient, effective and compliant operations of all accounts within the operational area of the Dallas Venues. 
• Proactively identifies risks to employees and company assets (buildings, equipment, etc.). Plays a central role in ensuring a safe, healthy and secure workplace. 
• Must be prepared to act as the Branch Manager, as needed in their absence. 
• Schedule all available staff needed when building positions for EO’s and Smaller Events 
• Will be an effective member of project and recruiting teams. 
• Acts as readily available resource to client(s) Staff and Supervisors, at the discretion of Dallas Branch Manager
• Meets regularly with client(s) to proactively address security, emergency and safety matters, at the discretion of Dallas Venues. 
• Submits equipment and supply written requests to Branch Manager, 45 days prior to needed equipment 
• Responds in a timely manner to all email and verbal communications. 
• Carries out all responsibilities in an honest, ethical and professional manner. 
• Works in conjunction with other management to ensure staffing is distributed equally among sites. 
• Support other departments or offsite locations as assigned by the Branch Manager. 

Preferred Qualifications

• Bachelor’s Degree preferably in sports/entertainment management or business 
• 5 years or more of Event services experience in a stadium or arena management, sports and entertainment facility or other hospitality-oriented business such as theme parks, hotels or airlines required 
• Ability to obtain FEMA Certification in 100b, 200b, 700a, 800b, 901 and also IAVM Training Crowd Manager. 

• Ability and willingness to work an event-driven schedule including weekends, evenings and some holiday hours 
• Experience in a high-volume, service driven environment 
• Ability to speak in front of audiences ranging from less than 10 to 600+ people 
• Demonstrated ability to handle sensitive and confidential information and situations 
• Strong leadership and personnel management experience with the ability to coach, mentor and motivate a diverse workforce 
• Demonstrated ability to be creative and seek proactive solutions to problems and situations before and/or after they arise with little or no supervision. 
• Proficient in the operation various PC applications including Word, Excel and Outlook 
• A highly developed attention to detail in producing accurate materials and reports 
• Proven professional, tactful and diplomatic communication style 
• Must be well organized and able to handle multiple projects at one time 
• Knowledge of accounting and finance functions; experience with budget oversight 
• Ability to effectively interact with guests, visitors and staff at all levels 
• Knowledge of and compliance with Federal and State OSHA regulations, including fire and safety 

Pay Range

80,000.00

Compensation & Benefits- Comprehensive medical, dental, vision, and STD insurance - 401(k) plan for future savings - Generous paid time off to recharge - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources - Support for stress management, financial guidance, legal assistance, and family challenges - Commitment to mental and emotional well-being, fostering a thriving work-life balance