Director of Operations

Director of Operations, New York, NY (on-site)
Salary Range: $95,00 - 115,000
Reports to: Head of School 

The School
As New York City’s only charter high school that is both a transfer school and a fully embedded community school in partnership with The Door. BSA serves over-age, under-credited students who deserve rigorous academic pathways alongside comprehensive wraparound support. The Director of Operations will serve as the strategic architect of our non-academic functions. This leader will design, oversee, and optimize the critical compliance, facility, logistical, financial, and purchasing systems that power BSA, while managing the operations team to ensure a seamless, high-service experience

The Moment
BSA stands at a pivotal inflection point and is focused on resetting academic expectations. We are in an active turnaround phase focused on stabilization, systems-building, and cultural reset. Our Director of Operations will be a critical leadership team member responsible for driving organizational stability, ensuring all school systems are legally compliant, and building a welcoming, operationally seamless environment.

The Opportunity
BSA’s Director of Operations will have the opportunity to:
●    Build. Design, establish, and institutionalize highly efficient school-wide systems—spanning finance, procurement, facility management, and foundational HR processes, including leading initial hiring logistics and staff onboarding—to support the academic mission while maintaining strict budget alignment
●    Lead. Empower, coach, and manage the operations team (including the Operations Manager) to deliver exceptional customer service, maintain clean and safe facilities, and foster a welcoming environment for students, families, and staff.
●    Reimagine. Standardize complex school-wide logistics, emergency readiness, and vendor relations, proving that rigorous operational infrastructure directly enriches the community school experience.
●    Integrate. Align all school-wide compliance, student records, and safety protocols with charter authorizers, NYCDOE, and state agencies, ensuring the school is always fully compliant and audit-ready.
●    Transform. Partner closely with the Head of Schools as a strategic advisor to steer the school's organizational turnaround, successfully turning operational pain points into repeatable, sustainable successes.

Core Responsibilities 
Operational Systems & Turnaround Architecture
●    Design, build, and scale robust operational trackers and standardized workflows from scratch to stabilize a fast-paced turnaround environment.
●    Oversee long-term facility plans, manage critical preventative maintenance, and drive the resolution of escalated physical plant issues in partnership with onsite facilities teams.
●    Strategize and institutionalize reliable school-wide routines, daily main office standards, technology distribution, and complex trip safety protocols.

Strategic Human Resources & Onboarding
●    Act as the strategic site lead for the hiring lifecycle, managing early-stage candidate logistics, screening protocols, and tracking.
●    Partner closely with the central Human Resources team to ensure seamless alignment on labor compliance, staff files, and site-level employee support.
●    Structure, refine, and execute a comprehensive, high-quality site welcome and onboarding experience to drive early retention and cultural alignment for all new hires.

Financial Oversight & Procurement
●    Actively manage the non-academic budget, monitoring spend parameters to ensure all physical and digital resources align strictly with fiscal allocations.
●    Oversee complex vendor contract negotiations, manage competitive bidding (RFPs), and establish tight tracking metrics for school-wide purchases.
●    Build structured payment, invoice, and purchase order tracking files to maintain 100% clean internal fiscal audits

Compliance, Student Records & Data Integrity
●    Direct rigorous data management processes to ensure absolute compliance with charter authorizers, NYCDOE, and state reporting structures (ATS, medical records, and immunizations).
●    Architect and mandate site emergency readiness, supervising compliant safety drill execution (Evacuations, Shelter-In, Lockdowns) and emergency binder updates.

What Success Looks Like in 3 Years
●    Transformed school-wide operational workflows from reactive firefighting into highly structured, proactive, and institutionalized tracking systems that run flawlessly year-over-year.
●    Established a highly coordinated, welcoming onboarding pipeline that successfully integrates new hires, reduces early staff turnover, and serves as a model site-based partnership with the central HR team.
●    Achieved a stellar, zero-finding compliance track record with the NYCDOE, State Education Department, and charter authorizers, securing 100% clean audits across finance, student records, state immunizations, and emergency safety drills.
●    Implemented robust tracking networks, RFPs, and vendor controls that maximize resource utilization, ensure strict contract compliance, and keep the school consistently on or under budget.
●    Mentored and developed a cohesive, high-service operational team (including the Operations Manager) that takes complete, proactive ownership of daily building logistics, front-office customer service, and facility maintenance.

Qualifications and Professional Requirements
Required 
●    A proven track record of diagnosing operational inefficiencies and designing, building, and institutionalizing complex, scalable school-wide tracking systems from scratch.
●    High-capacity, solutions-oriented leader who excels in a turnaround environment; able to navigate ambiguity, turn persistent operational pain points into repeatable, structured workflows, and drive rapid stabilization.
●    Minimum of 5–7 years of professional operational management experience, preferably in a fast-paced school, non-profit, or complex public-sector environment.
●    Demonstrated success managing, coaching, and developing direct reports (such as an Operations Manager) to meet high-performance standards and build a cohesive, high-service team culture.
●    Experience managing complex organizational budgets, negotiating vendor contracts, overseeing procurement processes, and designing robust Request for Proposal (RFP) structures.
●    Exceptional written and oral communication skills, with a proven ability to present operational data and interface strategically with school leadership, board members, and external authorizing agencies.
●    Bachelor’s degree in Business Administration, Public Administration, Education Leadership, or a related field (Master’s preferred).

Preferred
●    Deep, working knowledge of NYC Charter center requirements, NYCDOE compliance structures, ATS, FAMIS, and state reporting databases.
●    Prior experience leading operations or finance within a turnaround school or an organization undergoing rapid change/stabilization.
●    Familiarity or alignment with the principles of youth development and community school models serving vulnerable or transfer-school student populations.