The Director of Operations in a contract furniture dealership plays a critical role in overseeing the day-to-day operations and ensuring the efficient delivery of products and services. This position has direct responsibility for the delivery and execution of current accounts along with new client projects. Direct reports include Account Managers, Corporate Accounts, Sales Support, and Project Management.
Responsibilities:
- Operational Leadership:
- Provide strategic leadership and direction to the operations and account management teams.
- Develop and implement operational policies, procedures, and best practices to optimize efficiency.
- Process oversight:
- Oversee the procurement and management of inventory, ensuring timely availability of products.
- Collaborate with suppliers to negotiate contracts, monitor performance, and maintain strong relationships.
- Project Management:
- Oversee coordination and management of large-scale furniture installation projects from inception to completion.
- Work closely with the sales and design teams to ensure projects align with client expectations and specifications.
- Team Management:
- Recruit, train, and manage a high-performing team.
- Foster a positive and collaborative work environment, encouraging professional development and growth.
- Manage Operational KPIs:
- Develop and manage the operational KPIs such as reduction of cost onlys and improved accuracy.
- Identify opportunities for improved profitability.
- Client Relations:
- Collaborate with the sales and customer service teams to address client needs and concerns.
- Ensure a high level of client satisfaction through effective communication and problem resolution.
Skills Required
- Experience leading operations and account management teams
- Proven procurement and inventory management experience
- Experience managing large-scale furniture installation or delivery projects
- Experience recruiting, training, and managing high-performing teams
- Ability to develop and manage operational KPIs and drive profitability improvements
- Strong client relations, communication, and cross-functional collaboration skills
What We Do
Founded in 1981, Furniture Marketing Group (FMG) is a privately held, family-owned office furniture dealership with a national presence and deep Texas roots. FMG serves as the link between space and people in the working world, providing sustainable product, process, and service solutions. With access to over 400 contract furniture manufacturers, they support clients ranging from small companies to large corporate accounts with complex facility needs.
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