Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
The Senior Director, Operations (SYM-Greenbox) is a strategic and results-driven leader responsible for scaling performance across multiple high-profile customer distribution sites. This executive-level role oversees operational excellence, service delivery, automation deployment, and the development of high-performing teams, while fostering deep, trust-based partnerships with both internal stakeholders and external clients. The Senior Director Operation is a dynamic leader with a proven track record of managing complex, fast-paced, and technology-enabled operations. They bring a strong blend of visionary leadership and hands-on execution, with a relentless focus on customer satisfaction, cross-site alignment, and delivering world-class performance across our distribution network.
What we do
The Senior Director, Operations is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.
What you'll do
Provide executive leadership over multiple warehouse and customer site operations, ensuring strategic alignment with overall business objectives and delivering exceptional service to enterprise clients.
Partner with cross-functional teams including Sales, Inventory, and Operations Planning (SIOP) to validate capacity plans and ensure operational scalability across a growing distribution network.
Own and drive performance against enterprise-level Key Performance Indicators (KPIs), using data-driven insights to develop action plans, lead continuous improvement efforts, and ensure operational excellence.
Build and maintain strategic, long-term relationships with senior customer stakeholders, ensuring transparency, alignment on priorities, and consistent delivery of contractual and service expectations.
Translate customer feedback and operational insights into large-scale process enhancements and innovation initiatives. Collaborate cross-functionally to drive root-cause resolution and systemic improvements.
Oversee strategic workforce planning across all sites, including staffing models, talent acquisition, succession planning, performance management, and leadership development.
Direct the implementation of standardized operational policies, safety protocols, and compliance procedures to ensure consistent execution across locations.
Lead high-impact projects focused on scaling automation, introducing digital warehousing solutions, and optimizing the integration of advanced technologies into daily operations.
Manage multi-site project timelines, resources, and budgets. Align with internal and external stakeholders to ensure successful delivery of initiatives that enhance operational capabilities and customer satisfaction.
Other duties as assigned.
What you'll need
Bachelor’s degree in Business Management, Operations, Supply Chain, Engineering, or a related field; MBA or advanced degree strongly preferred.
Minimum of 12 years of progressive experience in operations, logistics, or supply chain management, with at least 5 years in a senior leadership role.
Minimum of 10 years of experience working with automated systems, material handling, robotics, or digital warehouse technologies is highly desirable.
Proven track record of successfully leading multi-site operations and managing large, cross-functional teams in high-growth or high-complexity environments.
Demonstrated ability to foster a collaborative, agile, and innovation-driven operational culture across diverse teams and geographic locations.
Strong leadership presence with exceptional interpersonal, communication, and stakeholder engagement skills.
Deep experience in strategic workforce planning, project management, and operational budget oversight.
Proficient in analyzing large sets of operational data, identifying trends, and implementing continuous improvement initiatives that drive measurable outcomes.
Strong understanding of regulatory compliance, safety standards, and risk mitigation practices across warehouse or distribution center environments.
Our Environment
Remote, field-based position.
Travel is required 50% to 75% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
The employee is frequently required to walk and reach with hands and arms.
The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 50 pounds.
Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.
Approximately 75% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
There will be steep stairs to climb into the structure You may be required to routinely walk up and down stairs to navigate the automation structure.
You will regularly be near railings that are high off the ground.
Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
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What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved. Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility. At the core of our platform is intelligent software that orchestrates fleets of autonomous robots within a high-density structure. This reinvention of warehouse automation enables faster throughput, maximized storage capacity, and precise order accuracy—creating measurable value across the supply chain. We leverage innovations drawn from fields such as self-driving vehicles, computer vision, data analytics, machine learning, and structural design. to tackle the hardest problems in warehouse logistics. With our solutions, customers can streamline operations, reduce costs, and respond quickly to changing consumer demands.
Why Work With Us
Our robots are responsible for getting food and merchandise to thousands of store shelves across North America. We have both the excitement and ambition of a startup and the benefits of a proven company. We do important work for some of the biggest companies in the world; together we are changing entire industries.
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