At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.
The Director, Operations Support & Strategy partners closely with leaders across WelbeHealth to drive high-impact initiatives that improve our operational and clinical performance, with a focus on our strategic pillars and as directed based on specific work assignment. Through complex problem solving and analysis, effective stakeholder engagement, management process design, and a focus on simplicity and replicability, the Director, Operations Support & Strategy helps deliver measurable performance improvements as we grow.
This role is different because the Director, Operations Support & Strategy at WelbeHealth:
- Leads major operational and strategic initiatives that drive performance that will impact the care vulnerable seniors receive
- Creates cross-functional teams to drive programs across both shared functions and market operations
We care about our team members. That’s why we offer:
- Medical insurance coverage (Medical, Dental, Vision)
- Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
- 401K savings + match
- Comprehensive compensation package including base pay and bonus
- And additional benefits!
On the day-to-day, you will:
- Lead major operational and strategic initiatives that drive performance, with a focus on clinical excellence, patient experience, and mission expansion solutions, including the development of tools and management processes to enable standardization at scale
- Proactively identify improvement opportunities and management process gaps, then implement solutions with alignment from key stakeholders
- Organize and structure cross-functional teams to drive complex programs across both shared functions and market operations
- Synthesize and present learnings, insights, and recommendations to key stakeholders and executive leadership
- Support strategic planning and governance of operations initiatives
- Hire, train, develop, supervise, and coach Operations team members
Job requirements include:
- Bachelor’s degree; master’s degree preferred (MBA, MHA, MHP)
- Minimum of five (5) years of experience in management consulting, corporate strategy, or a similar role supporting enterprise-level initiatives that impact clinical operations
- Minimum of two (2) years of supervisory experience with demonstrated ability to mentor and develop team members
- Passionate about improving the quality and cost of healthcare in the U.S.
- Strong understanding of managed care models and what initiatives impact quality and total cost of care
- Strong analytical foundation with the ability to synthesize conclusions and direction from incomplete data using qualitative and quantitative methods
- Strong spreadsheet and slide deck presentation skills
We are seeking a Director, Operations Support & Strategy that ideally has clinical experience. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!
Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.
Our Commitment to Diversity, Equity and Inclusion
At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Beware of Scams
Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to [email protected]
Skills Required
- Bachelor's degree
- Master's degree (MBA, MHA, MHP)
- Minimum of five (5) years experience in management consulting, corporate strategy, or similar role supporting enterprise-level initiatives impacting clinical operations
- Minimum of two (2) years supervisory experience with demonstrated ability to mentor and develop team members
- Strong understanding of managed care models and initiatives that impact quality and total cost of care
- Strong analytical foundation; ability to synthesize conclusions from incomplete data using qualitative and quantitative methods
- Strong spreadsheet and slide deck presentation skills
- Experience hiring, training, developing, supervising, and coaching operations team members
- Clinical experience
- Proof of COVID-19 vaccination or completion of a vaccine declination form prior to employment
What We Do
WelbeHealth provides full-service care to help seniors age well at home and in their community, often at no cost. Services include medical, coordination, home care, dental, transport, physical therapy, prescriptions, social activities and meals. Founded by a seasoned group of physician entrepreneurs, our leadership team hails from leading payer and provider organizations such as GoHealth Urgent Care, BAYADA Home Health, AirStrip Technologies, Evolent Health, and On Lok. With funding from leading venture investors, we're looking for team members who are inspired to help us deliver on our mission of unlocking the full potential of the most vulnerable seniors. Our colleagues are energized by working in diverse groups toward our shared purpose, are eager to drive groundbreaking innovations, and have the courage to care for our participants with empathy and love.
