Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.
Who you areMetropolis is seeking a Director of Operations Strategy to join our Operations team. As the Director of Operations Strategy, you will be responsible for designing, driving, and optimizing operational strategies that support Metropolis's growth and efficiency across all markets. This role sits at the intersection of operations, strategy, data, and product — requiring a leader who can distill complex data into actionable insights and collaborate cross-functionally to execute high-impact initiatives.
You will play a critical role in scaling Metropolis’s operational engine, identifying areas of improvement, leading strategic planning cycles, and overseeing execution of priority projects across the company’s portfolio.
- Lead annual and quarterly operations strategy planning cycles in alignment with company objectives
- Develop and communicate strategic initiatives across core operational domains (e.g., field ops, supply chain, customer operations, vendor management
- Identify and size growth and efficiency opportunities to inform resource allocation and investment.
- Define and track key operational KPIs; use data to drive performance improvements across markets
- Build dashboards and reporting systems to monitor real-time and long-term operational health
- Partner with data and analytics teams to develop forecasting models, scenario planning tools, and ROI analyses
- Act as a thought partner to product, engineering, finance, and executive teams to ensure operational needs are aligned with company priorities
- Collaborate with local market GMs and regional leads to scale best practices and operational playbooks
- Identify gaps in workflows, systems, and processes; lead initiatives to redesign and streamline operations
- Work closely with the Product team to prioritize tools, systems, and technology that support operational scalability
- Manage a high-performing team of strategy and operations professionals; support hiring, coaching, and development
- Foster a culture of ownership, continuous improvement, and data-driven decision-making
- 8+ years of experience in operations, strategy consulting, or business operations, preferably in high-growth technology or marketplace environments
- Proven success in leading strategic initiatives and operational transformations at scale
- Strong analytical capabilities; fluency in Excel, SQL, and business intelligence tools (e.g., Looker, Tableau)
- Exceptional communication and stakeholder management skills; able to influence at all levels of the organization
- Experience managing cross-functional teams and leading through ambiguity
When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. Base salary is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-DL1 #LI-Onsite
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
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What We Do
Metropolis Technologies, Inc. is an artificial intelligence company whose computer vision platform enables checkout-free payment experiences for the real world. Its proprietary AI-driven technology reaches more than 50 million customers while reducing costs, increasing transparency and capturing additional revenue for real estate partners. Following its take-private acquisition of SP+, Metropolis is now the largest parking network in North America with more than 4,000 locations. To learn more about Metropolis, please visit www.metropolis.io.
Why Work With Us
We’re not your typical technology company. We’re world-class software and hardware engineers, we’re neighborhood urbanists and operators, we’re caring customer support specialists, we’re nerdy data scientists and machine learning engineers, we’re designers and architects… and many things in-between and beyond.
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Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week.
