Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
The Director of Operations Strategy & Continuous Improvement serves as the single-threaded owner for Symbotic’s most strategic growth customers, focused on improving system performance, driving continuous improvement, and scaling best-in-class operating practices across highly automated sites.
Operating at the intersection of customer operations, site leadership, engineering, and product, this leader drives high-impact, cross-functional initiatives from identification through execution—using strong operational rigor, executive presence, and data-driven metrics to deliver sustained, measurable results at scale.
What we do
Symbotic is redefining warehouse automation for the world’s largest retailers and distributors by delivering intelligent, end-to-end systems that blend advanced robotics, AI-driven software, and high-density storage. Our solutions operate at scale, enabling customers to move product faster, more accurately, and more efficiently across their supply chains.
This role is part of Symbotic’s Customer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments. Working at the intersection of customer operations, engineering, and product, the team drives execution of high-impact initiatives, translates operational insight into action, and ensures our automation continues to perform at the highest level long after go-live.
What you’ll do
Serve as the single-threaded business owner for assigned strategic customers, leveraging knowledge of Symbotic products and services to address evolving customer needs.
Partner with site General Managers to assess system performance and develop change management plans that improve throughput, reliability, and operational stability.
Identify technical, operational, and process gaps and collaborate with engineering, product, and customer success teams to seize opportunities and prioritize solutions.
Drive the incubation and rollout of new strategic operational capabilities to improve operating models across the network.
Develop and maintain scalable KPIs and metrics across people, processes, and systems to generate actionable insights.
Lead cross-functional meetings and working sessions, both virtual and in person, to align stakeholders and drive initiatives forward.
Adapt quickly to changes in customer strategy, internal priorities, and organizational direction.
Build deep system knowledge across maintenance, operations, software, controls architecture, and system engineering.
Lead, mentor, and develop a high-performing team focused on operational excellence and customer outcomes.
Foster a culture of accountability, collaboration, and continuous improvement.
What you’ll need
Bachelor's degree in business, Industrial Engineering, Operations, or a related field; Master's degree preferred.
Minimum of 10 years of experience in operations management, operations engineering, operations strategy, or similar functions.
Significant experience in customer-facing roles supporting complex operational environments.
Minimum of 3 years of experience working with automation, robotics, or highly automated systems, or equivalent exposure.
Proven ability to lead change across multiple teams or sites and influence without direct authority.
Strong analytical skills with advanced proficiency in Excel and PowerPoint. Experience with SQL, Python, or other data tools is a plus.
Excellent communication and relationship-building skills with the ability to engage effectively across technical and non-technical audiences.
Our Environment
Remote, field-based position.
Travel is required up to 50% of the time. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
The employee is frequently required to walk and reach with hands and arms.
The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 50 pounds.
Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols.
Approximately 50% of time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.
You will regularly be near railings that are high off the ground.
Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $161,200.00 - $227,700.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved. Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility. At the core of our platform is intelligent software that orchestrates fleets of autonomous robots within a high-density structure. This reinvention of warehouse automation enables faster throughput, maximized storage capacity, and precise order accuracy—creating measurable value across the supply chain. We leverage innovations drawn from fields such as self-driving vehicles, computer vision, data analytics, machine learning, and structural design. to tackle the hardest problems in warehouse logistics. With our solutions, customers can streamline operations, reduce costs, and respond quickly to changing consumer demands.
Why Work With Us
Our robots are responsible for getting food and merchandise to thousands of store shelves across North America. We have both the excitement and ambition of a startup and the benefits of a proven company. We do important work for some of the biggest companies in the world; together we are changing entire industries.
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