Director of Operations RPh

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian of the Heartland, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Fenton, Missouri.

Why Guardian of the Heartland? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

SCHEDULE: VARYING SHIFTS MONDAY - FRIDAY 8A-8P. WEEKEND ROTATION SATURDAY AND SUNDAY 12P-5P. ON CALL EVERY 4 WEEKS.

As a key member of regional management team, responsible for ensuring operation of business is conducted within budget while maintaining a high level of customer service. Responsible for strategic decisions such as determining appropriate operational staffing levels in advance of new business, technology enhancements to improve efficiency, scheduling of licensed staff to meet regulatory guidelines, and regulatory controls appropriate to business.
Attributes Required:
• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members
Essential Job Functions (include the following):
• Ensure all prescriptions are input, filled and dispensed accurately, timely and within budget
• Responsible for maintaining appropriate staffing levels to ensure operation runs smoothly within budget
• Ensure operations are conducted in line with all state & federal regulations
• Develop supervisory staff, provide input and directions as needed
• Ensure operations has appropriate licensed coverage as required by Board of Pharmacy; develop schedule for coverage weekly/monthly
• Identify and evaluate technology which has potential to improve efficiency in operations
• Oversee workflow; identify problem areas and implement process improvements
• Work with Director, Finance & Administration and Technician Supervisor to ensure prior authorization/refills are handled in a manner that minimizes uncollected revenue; implement processes and retrain as necessary
• Contribute to production by working as a Pharmacist as required
• Liaison with President to resolve conflicting priorities (budget vs. level of service, etc.)
• May oversee purchasing for operations, including drugs and all supplies required, and manage inventory to plan
• Occasional customer relations duties as assigned
• Work with President/customer service to resolve all service issues in a timely manner to ensure the highest level of customer satisfaction
• Work with President/customer service to ensure that new business is on boarded smoothly and efficiently
• Other essential functions and duties may be assigned as needed
Education and/or Certifications:

• Bachelor's Degree (Pharmacy) or PharmD. strongly preferred

• State Pharmacist license without restrictions, as applicable

Skills and Qualifications:
• 5+ years of Director/Manager of Pharmacy Operations experience; preferably LTC experience, but will consider comparable experience in other practice settings
• Experience managing multiple functional areas
• Experience in a high-volume pharmacy practice
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Environment:
• Requires up to 20% travel, by air and ground
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.