The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.
· Maintains Operational Standards
· Formulates, implements, and communicates operational policies and procedures
· Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
· Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
· Develops leadership and management skills within subordinates
· Approves performance appraisals and wage increases
· Develops metrics to measure operations performance
· Participates in the development of new services for recently acquired contracts
· Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
· Monitors workloads of the group and re-assigns agencies and programs appropriately
· Collaborates with directors and executives from other functional areas to optimize delivery of services
· Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
· Identifies opportunities to improve our processes
· Builds and maintains relationships with Agencies
· Promote adherence to and upholds the company’s mission and values
· Other duties as assigned
Bachelor’s Degree in business, human services or related field or equivalent work experience
· At least 5 years of experience relevant to the work performed
· Knowledgebase in supervision, business management and leadership
· Excellent written and oral communication skills
· Extensive experience in working on complex projects with Critical thinking and problem solving
· Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
· Demonstrate the ability to balance work pressure with time management skills
· Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
· Experience in working, initiating and maintaining highly effective team
· Competent in the use of Microsoft Office programs and the Internet
Work is performed in from a home office. Travel may be required.
Qualifications Skills Required Knowledge of administrative procedures Expert Written & Oral Communication Expert Attention to detail Expert Proficient in MS Excel Expert Planning & organizing Expert Microsoft Office suite Expert Education Required Bachelors or better. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor’s degree in business, human services, or a related field, or equivalent work experience
- At least 5 years of experience relevant to the work performed
- Knowledge of supervision, business management, and leadership
- Excellent written and oral communication skills
- Extensive experience working on complex projects
- Critical thinking and problem-solving skills
- Excellent organizational and administrative skills
- Ability to plan, organize, and meet deadlines
- Ability to balance work pressure with time management skills
- Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience initiating and maintaining highly effective teams
- Proficiency with Microsoft Office programs and the Internet
What We Do
GT Independence is a national leader in financial management (FMS) services, built by a family, for families. We started out as a single family, and we've grown into a national company that serves tens of thousands of people across the United States. But we haven’t forgotten our roots. GT is still a family-owned company—and we’re also a disability-owned and led organization that understands daily life with disabilities and long-term care needs. Our foundation is on the beliefs of inclusion, respect, and family. GT's mission: To help people live a life of their choosing regardless of age or ability.
