The Role
Oversee day-to-day operations of Millennium Tower, managing security, valet, concierge, housekeeping, vendor contracts, budgets, board relations, compliance, and renovation projects. Lead and develop staff to deliver consistent luxury-residence service and exceptional resident experience.
Summary Generated by Built In
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Summary:
The Director of Operations is responsible for overseeing the day-to-day operations of our prestigious luxury high-rise association, Millennium Tower, located in San Francisco, CA. The Director of Operations ensures seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.
The Director of Operations is responsible for overseeing the day-to-day operations of our prestigious luxury high-rise association, Millennium Tower, located in San Francisco, CA. The Director of Operations ensures seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.
Schedule: Monday - Friday 9:00 am -5:30 pm (must be flexible based upon business needs)
Responsibilities
- Operational Oversight: Manage all aspects of the property's operations, including security, valet, concierge, and housekeeping.
- Board Relations: Actively participate in all appropriate operations committees, Board meetings, and preventative maintenance programs/initiatives.
- Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management based on Forbes standards.
- Resident Experience: Ensure a consistently high level of resident and guest satisfaction through exceptional service delivery.
- Financial Management: Develop and manage operations within the budget.
- Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
- Compliance: Ensure compliance with all applicable regulations and safety standards.
- Project Management: Oversee renovation and improvement projects.
Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of Director-level experience in luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
- Ability to work flexible hours including weekends and holidays. (Required)
- M100 and CMCA certificates are desired
- Prolonged periods sitting at a desk and working on a computer.
Why You'll Love Working at Action
- Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.
Skills Required
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of Director-level experience in luxury hotel or hotel residence operations with focus on Rooms Division.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in Buildinglink, ADP, Microsoft Word, Excel, Outlook, and PowerPoint.
- Ability to work flexible hours including weekends and holidays.
- M100 and CMCA certificates.
- Ability to perform prolonged periods sitting at a desk and working on a computer.
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The Company
What We Do
Action Property Management is a privately-owned HOA management company that provides comprehensive services including financial reporting, maintenance coordination, vendor management, and board support. They focus on helping communities thrive through professional management, leveraging proprietary technology like SnapHOA to enhance resident experiences and operational efficiency across residential developments in California and Texas.
