Director of Operations Mental Wellness - YMCA of the North Shore

Are you a licensed mental health professional with strong leadership, organizational, and operational skills? Are you passionate about creating systems that help teams thrive and expanding access to mental wellness services throughout the community?

The YMCA of the North Shore is seeking a Director of Operations – Mental Wellness to serve as a key operational partner to the Executive Director of Mental Wellness. This position will help translate the department's strategic vision into effective programs, systems, partnerships, and sustainable practices across the Association.

The Director of Operations will provide leadership across Inclusion Services and Family & Community Engagement, while helping integrate Mental Wellness into YMCA programs, operations, and organizational culture.

• Partner with the Executive Director to turn strategic priorities into actionable plans, workflows, timelines, and measurable outcomes.
• Provide operational leadership and supervision across Inclusion Services and Family & Community Engagement.
• Develop systems, procedures, and communication practices that improve coordination, accountability, and service delivery.
• Lead projects and initiatives from planning through implementation, monitoring progress and adjusting strategies as needed.
• Coach, supervise, and develop staff while supporting leadership growth, onboarding, training, and succession planning.
• Use data, staff feedback, and participant outcomes to identify opportunities for continuous improvement.
• Strengthen partnerships across YMCA departments, schools, community organizations, and service providers.
• Support referral pathways and community-based mental wellness initiatives.
• Ensure operational practices align with YMCA policies, HIPAA, documentation standards, grant requirements, and applicable regulations.
• Support budget monitoring, resource planning, reporting, and overall departmental sustainability.
• Represent the Mental Wellness Department in internal and community meetings as assigned.

• Current independent clinical licensure in Massachusetts (LICSW or LMHC) required.
• Bachelor's or Master's degree in Social Work, Counseling, Psychology, Mental Health, Human Services, or a related field.
• Strong leadership and experience supervising, coaching, and developing staff.
• Experience in mental health, behavioral health, inclusion services, community-based services, or a related field.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills.
• Ability to develop effective systems, identify operational challenges, and implement sustainable solutions.
• Experience collaborating with community partners and multidisciplinary teams.
• Knowledge of HIPAA, documentation standards, and applicable compliance requirements.
• Strong commitment to equity, inclusion, youth development, healthy living, and community well-being.

💙 FREE FAMILY YMCA Membership

📚 Paid training and professional development.

📈 Opportunities for career growth and leadership development across the YMCA of the North Shore.

🏥 Health, dental, and employer-funded life insurance for eligible full-time employees.

🏖️ Paid vacation, sick, and personal time.

💰 Retirement plan with a 12% employer contribution once vested — no employee match required.

🌟 Be part of a mission-driven organization working to strengthen communities and improve the well-being of individuals and families across the North Shore.

If you're a licensed clinical professional who is passionate about leadership, operational excellence, and expanding mental wellness throughout the community, we'd love to hear from you. Apply today!

• Master's degree in Social Work, Counseling, Psychology, or a closely related behavioral health field from an accredited institution required.
• Current independent clinical licensure in Massachusetts (LICSW or LMHC) required.
• 10+ years of progressively responsible experience in behavioral health, child and family services, community mental health, or related human services leadership preferred.
• 5+ years of leadership experience, including supervising leaders, coaching managers, developing staff, and supporting accountability and performance.
• Demonstrated experience translating strategic priorities into actionable plans, systems, and sustainable operations.
• Strong experience with project management, organizational change, workforce development, and implementation planning.
• Ability to coach and develop leaders while fostering accountability, collaboration, professionalism, and continuous improvement.
• Experience building and maintaining partnerships with schools, healthcare and behavioral health providers, social service agencies, municipalities, and community organizations.
• Strong knowledge of trauma-informed care, behavioral health systems, child and family services, HIPAA, documentation standards, and community-based mental wellness resources.
• Excellent communication, facilitation, organizational, problem-solving, and relationship-building skills.
• Strong systems-thinking and decision-making skills, with the ability to manage multiple priorities and navigate complex organizational environments.
• Proficiency with Google Workspace, Microsoft Office, data management, and reporting tools, with the ability to use data to support decision-making and continuous improvement.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Ability to work at a computer and use office technology for extended periods.
• Ability to communicate effectively in person, by phone, virtually, and in writing.
• Ability to travel between YMCA locations and attend community and partner meetings as needed.
• Ability to work in a fast-paced environment while maintaining flexibility, sound judgment, and confidentiality.
• Ability to lift and carry materials or supplies weighing up to 20 pounds.

The YMCA is committed to a nondiscrimination policy and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran status.