We're not looking for someone who simply keeps restaurants running.
We're looking for someone who can create experiences.
As our Director of Operations, you'll oversee multiple high-volume eatertainment venues where great food is only part of the equation. Our guests come for the games, attractions, events, and energy just as much as they come for the menu.
This role requires a leader who understands hospitality, entertainment, financial performance, and people development. You'll partner with General Managers to build high-performing teams, deliver unforgettable guest experiences, and drive profitable growth across the region.
If you've successfully led complex, high-volume operations where restaurants and entertainment intersect, we want to talk.
What You'll Do- Lead the operational performance of multiple eatertainment venues.
- Coach, develop, and mentor General Managers and venue leadership teams.
- Drive sales, EBITDA, labor productivity, food cost, beverage cost, and operating profit.
- Ensure every location delivers an exceptional guest experience across both food and entertainment.
- Hold leaders accountable for operational execution, safety, cleanliness, and service standards.
- Analyze KPIs and identify opportunities to improve performance across the portfolio.
- Develop turnaround strategies for underperforming locations.
- Partner with Marketing to execute promotions, events, loyalty initiatives, and local store marketing.
- Work closely with Culinary, Facilities, HR, Finance, and Training to support operational excellence.
- Recruit, develop, and retain future operational leaders.
- Lead new store openings, acquisitions, remodels, and major operational initiatives.
- Ensure compliance with all health, alcohol, gaming, safety, and company standards.
- Travel regularly throughout your region.
- 7+ years of multi-unit leadership experience.
- Experience overseeing high-volume restaurants, entertainment venues, family entertainment centers, hospitality, casinos, bowling, movie theaters, or similar concepts.
- Strong financial acumen with deep experience managing restaurant P&Ls.
- Demonstrated success leading multiple General Managers.
- Proven ability to improve operational performance and guest satisfaction.
- Experience leading large hourly and salaried workforces.
- Strong coaching, communication, and leadership skills.
- Comfortable working in a fast-paced, entrepreneurial environment.
Skills Required
- 7+ years of multi-unit leadership experience
- Experience overseeing high-volume restaurants, entertainment venues, family entertainment centers, casinos, bowling, movie theaters, or similar concepts
- Strong financial acumen with deep experience managing restaurant P&Ls
- Demonstrated success leading multiple General Managers
- Proven ability to improve operational performance and guest satisfaction
- Experience leading large hourly and salaried workforces
- Strong coaching, communication, and leadership skills
- Ability to develop turnaround strategies for underperforming locations
- Experience leading new store openings, acquisitions, remodels, and major operational initiatives
- Ability to ensure compliance with health, alcohol, gaming, safety, and company standards
- Willingness and ability to travel regularly throughout the region
What We Do
Leap Brands is a multi-faceted service provider focused on talent acquisition, M&A, recruiting, marketing, and advisory services, dedicated to building value through executive search and strategic growth for job seekers and employers.
