Director, Operations (Distribution)

Ingram Content Group (ICG) is hiring a Director, Operations, to support our Distribution team in Chambersburg, PA.  As a Director, you will manage the daily operations of the DC;  developing, communicating and maintaining goals and objectives that ensure customer satisfaction. This role will provide strategic direction to DC Leadership and staff to assure timely and cost-efficient operations of the DC, as well as develop, execute and manage the DC budget and analyze financial reports.

This role will be focused on building strong relationships at every level, from hourly associates to senior leadership. As a people-first leader, you will drive engagement, foster accountability, and inspire a culture of collaboration and growth. You’ll guide and develop your team, ensuring they are equipped to meet both daily challenges and long-term goals, while also prioritizing succession planning and the development of key talent across the facility.

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and manufacturing facilities function at maximum efficiency.   Safety is a core value in our environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or year for year directly related experience
• 7 years’ experience in a fast-paced high volume distribution center environment supervising at least 25 or more employees
• 5 years of operational leadership within a distribution environment
• 3 years’ experience with a Warehouse Management System
• 6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Qualifications:

• Proven hands-on distribution leadership experience with a strong floor presence and a natural ability to balance strategic responsibilities with daily team engagement.
• Demonstrated success driving continuous process improvement; Six Sigma or similar methodology experience a plus
• Skilled in motivating and developing teams at all levels, with a focus on succession planning and building a strong, engaged culture.
• Strong relationship builder and confident communicator, comfortable navigating challenges and securing buy-in across departments and leadership teams.
• Self-starter with a proactive mindset, flexible to support a 24/7 operation, and committed to driving performance and innovation within an evolving environment.

Essential Duties:

• Manage staff selection & development, ensuring all associates are fully trained/cross trained on systems and procedures and provide educational opportunities with departmental activities.
• Leverage leadership skills and data driven approaches in operations management, project management, change management, and business performance analysis to develop best-in-class processes.
• Lead and manage metric driven performance for the operations organization that constantly pushes for improved operations and financial performance.
• Oversee the management of day-day activities for DC.
• Communicate departmental goals and objectives to attain company goals.
• Ensure customer service levels exceed requirements by ensuring direct reports are exceeding IBC’s standards for “excellent follow through and service” to our clients.
• Maintain goals, objectives and job descriptions that keep the associate motivated and focused on attaining personal, departmental, and company goals.
• Review associate performance based on goals and objectives, measuring and reporting outcomes to management.
• Work with DC managers and supervisors to resolve departmental problems/issues.
• Plan, develop and launch processes/plans for DC strategies.
• Direct the development of the business plan to support long term DC strategies.
• Review competitive information in order to stay current with industry trends and developments.
• Visit and talk with other companies to bring in new ideas on Distribution operations.
• Inform leadership and general staff associates of goals, objectives, performance levels and strategic initiatives.
• Assure adequate knowledge of goals, objectives and performance levels through all levels of the organization.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish