Director Of Operations - Community Living Services
Beyond the rewarding work, you'll find a culture built on collaboration, respect, and connection. We celebrate achievements, support one another, and foster an environment where employees can grow professionally while making a lasting impact on the lives of those we serve. Together, we're changing lives, one person at a time.
NCIA is seeking an experienced and mission-driven Director of Operations – Community Living Services to provide strategic and operational leadership for a multi-site Community Living program serving individuals with intellectual and developmental disabilities. This role oversees program operations, staffing, compliance, quality assurance, budgets, and service delivery to ensure safe, person-centered supports that promote independence, dignity, and quality of life.
Key Responsibilities-
Provide leadership and oversight for multiple Community Living sites, ensuring high-quality, person-centered services.
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Supervise Community Living managers and medical/health suite personnel while providing operational oversight across programs.
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Manage staffing, scheduling, budgets, resource allocation, and program performance.
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Ensure compliance with NCIA policies, DDA requirements, Community Settings Rule standards, and other regulatory requirements.
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Oversee incident management, participant fund processes, documentation systems, audits, and corrective action plans.
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Partner with Human Resources on recruitment, retention, employee relations, performance management, and staff development.
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Build and maintain positive relationships with participants, families, employees, regulators, community partners, and other stakeholders.
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Participate in admissions, transfers, discharges, and interdisciplinary team processes.
- Support continuous quality improvement initiatives across all Community Living services.
We believe in investing in our employees. NCIA offers a comprehensive benefits package that includes medical, dental, and vision insurance, tuition reimbursement, floating holidays, and other benefits that support your well-being, growth, and work-life balance.
NCIA is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing reasonable accommodations to qualified individuals with disabilities.
Education:
- Bachelor's degree in Human Services, Psychology, Social Sciences, Business Administration, Education, or a related field preferred.
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Equivalent combination of education and relevant experience may be considered.
Experience
- Minimum five (5) years of experience managing multi-site Community Living or similar human services programs.
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Minimum five (5) years of supervisory experience
Licenses/Certifications
- Certified Medication Technician (CMT) credential required.
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Valid Maryland Driver's License with fewer than three (3) points and an acceptable driving record.
Skills Required
- Bachelor's degree in education, psychology, social sciences, human services, business administration, or a related field, or equivalent education and relevant experience
- At least five years of experience managing daily operations across multiple Community Living or comparable human services sites
- At least five years of supervisory experience
- Certified Medication Technician credential
- Valid Maryland Driver's License with fewer than three points and an acceptable driving record
- Ability to interpret regulations and technical guidance; prepare reports, correspondence, policies, and procedures; present information; analyze operational and financial data; and solve practical problems
- Successful completion of a criminal background check, fingerprinting, and drug screening
What We Do
NCIA is a 501(c)(3) non-profit organization founded in 1977, dedicated to providing intervention, education, and care to individuals within the human services or criminal justice systems, advocating for alternatives to institutionalization.
