Director of Operations - Aspen Skiing Company

With roots dating back to 1946, Aspen Skiing Company, a division of Aspen One, owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Inspired by place, united by purpose, defined by you, Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram and  Facebook. 

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Job Description: Provides leadership, management, and oversight of operational departments within the hotel, encompassing Rooms Division as well as Food & Beverage services. Responsible for ensuring that the highest standards of guest satisfaction and service excellence are consistently achieved across all touchpoints of the guest experience. Lead, coordinate, and manage the seamless operation of all rooms and food & beverage departments, ensuring each department operates at peak efficiency, meets brand standards, and exceeds guest expectations. Uphold and elevate guest service standards across all areas, fostering a culture of excellence and responsiveness to guest needs, and actively seeking guest feedback to drive continual improvement. Develop, mentor, and evaluate staff across Front Desk, Housekeeping, Concierge, Guest Services, Food & Beverage, and MODs. Ensure all team members are aligned with the hotel’s values, mission, and service philosophy. Supervise all F&B services, ensuring breakfast, dinner, in-room dining, and event offerings meet established standards for quality, timeliness, and presentation. Coordinate with the culinary and service teams to optimize menus, manage service flow, and ensure adherence to health and safety regulations. Prepare and manage departmental budgets, monthly forecasts, and accounting reports. Track expenses, labor costs, and operational efficiencies to maintain profitability while delivering excellent guest experience. Clearly communicate the hotel’s operational philosophy to all staff, promoting a culture of fairness, integrity, and equal treatment of employees. Practice proactive, friendly, and sincere management, emphasizing employee engagement, team cohesion, and development of personal goals and objectives. Accountable for the effective and efficient operation of the entire hotel experience, supporting the General Manager in upholding the hotel’s reputation and commitment to quality, and creating an environment that is safe, enjoyable, and rewarding for all employees. Supervises 70 direct reports including 1 Rooms Division Manager (Direct Report), 1 Food and Beverage Manager (Direct Report), 1 Front Office Manager, 1 Housekeeping Manager, 1 Restaurant Manager, 1 Assistant Front Office Manager, 1 Assistant Housekeeping Manager. 2 Front Desk Supervisors, 1 Housekeeping Supervisor, 3 Food and Beverage Supervisors, 1 Banquet Captain, 1 Breakfast Cook, 3 Guest Services Leads, 1 Concierge Lead, 5 Front Desk Agents, 2 Night Auditors, 10 Guest Services Agents, 2 Concierge Agents, 5 House persons, 1 Laundry Attendant, 12 Housekeeping Attendants, 10 Servers (PM & Breakfast), 2 Bartenders, and 2 Bussers.

The budgeted salary for this position is: $98,301 - $110,000 per year. Standard company benefits.

Job Requirements: Requires a Bachelor’s in Business Administration or related. Requires 2 years of related experience. Must have experience in each of the following skills: Interpret Accounting and financial controls as they relate to all aspects of hotel operations; Implementing of cost and controls; Manage inventory levels; Creating and managing budgets and forecasts; Optimize workflows and procedures across all departments; Recruitment, training, and performance management; and Quality control and regulatory standards.

Work Environment & Physical Demands
•     Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time
•     Regularly work in adverse conditions and required to use protective equipment to prevent exposure to hazardous materials as well as an office environment and may be required to walk on slippery and uneven surfaces
•     Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
•    Enrollment dates differ across the various programs.
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster