Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Overview:
Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence, and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite marketplace for technology professionals to buy cloud products. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business.
Culture is important to us, and at Pax8, it’s business, and it IS personal. We embody Compassionate Candor by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals.
At Pax8, we are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.
Position Summary:
The Director of Operations, Americas plays a critical role in driving operational excellence, effectiveness, and scalability across the region through data-driven decision-making. This role is responsible for optimizing efficiencies, enhancing performance, and enabling cross-functional collaboration to support business growth and ensure predictable execution of the Americas region strategic intent.
Working closely with regional business group leadership and corporate teams, the Director will streamline workflows, refine operational structures, and implement best practices to enhance strategies and drive profitability. A highly capable relationship manager, the Director will facilitate collaboration across departments, ensuring seamless interlocks between regional functions and corporate strategy. Additionally, they will support the implementation and delivery of key Plan8 initiatives, leading operational transformation efforts that strengthen organizational agility and drive continuous improvement.
Essential Responsibilities and Percentage of Time Spent (includes, but is not limited to):
Operational Leadership & Strategic Execution (25%)
Provide leadership and direction to regional teams, ensuring operational maturity, independence, and alignment with corporate goals.
Drive a culture of operational excellence by implementing scalable solutions that enhance efficiency and effectiveness.
Cross-Functional Initiative Management & Project Delivery (25%)
Lead and execute high-impact operational and cross-departmental initiatives (Plan8) sponsored by leadership to drive region-wide efficiency and precision.
In partnership with the Global Value Management Office (VMO), develop and implement standardized project delivery frameworks that enhance execution, accountability, and measurable outcomes across regional operations.
Oversee the adoption of best practices for project governance, ensuring operational initiatives align with business objectives and deliver sustainable value.
Performance Management & Business Reviews (20%)
Support regional leaders in defining and tracking OKRs, Business Reviews, and scorecards using Workboard, ensuring alignment with regional and corporate objectives.
Develop and refine performance monitoring frameworks that provide actionable insights and drive data-informed decision-making.
Partner with stakeholders to ensure business review processes are structured, insightful, and contribute to operational and strategic improvements.
Data-Driven Decision Making & Continuous Improvement (15%)
Utilize performance data, analytics, and industry best practices to drive operational efficiency.
Ensure the effective use of dashboards, KPIs, and reporting tools to measure success and inform strategic decisions
Team Development & Leadership (15%)
Hire, mentor, and develop a high-performing operations team, fostering a collaborative and results-driven environment.
Communicate vision and purpose effectively in both 1:1 and group settings, ensuring alignment across the organization.
Ideal Skills, Experience, and Competencies:
- 6+ years in operations, strategy, or business management, with a strong focus on performance optimization, cross-functional leadership, and process improvement.
- Experience working in regional or global roles, driving operational execution across multiple teams and business units.
- Background in scaling operational processes, implementing best practices, and driving continuous improvement.
- Proven success in project delivery frameworks, including collaboration with Value Management Offices (VMOs) or similar governance structures.
- Proficiency in process improvement methodologies (e.g., Lean, Six Sigma) and project management frameworks (Agile, Scrum).
Required Behaviors:
- Compassionate Candour—We aim to assist others with candid, actionable feedback.
- Seek to Understand—Be open, curious and committed to learning.
- We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.
- Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
- Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
- Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.
Required Education & Certifications:
- B.A./B.S. in a related field or equivalent work experience.
- Bachelor's Degree (or similar): Fields such as Business Administration, Operations Management, Strategy, Data Analytics, Economics, or a related field or a related field.
- Operations, Project & Process Improvement:
- Lean Six Sigma Certification (Green or Black Belt)
- Certified Business Process Professional (CBPP)
- Project Management Professional (PMP) Certification
Compensation:
Qualified candidates can expect a compensation range of $137,000 to $167,000 or more depending on experience.
Expected Closing Date: 3/25/2025
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice
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What We Do
Buy, sell, and manage cloud solutions with the marketplace that fuels your business. Our born-in-the-cloud platform modernizes the channel’s cloud journey with consolidated billing, automated provisioning, and industry-leading PSA integrations. And our technology is backed by responsive support, educational offerings, and the resources you need to grow your cloud business. Pax8 has displaced legacy distribution by connecting the channel ecosystem to our award-winning cloud marketplace. If you want to be successful with the cloud, you want to work with Pax8.
Why Work With Us
At Pax8, we tackle complex challenges, work hard, make time to celebrate, & give back. Being a part of the Pax8 team means being passionate about the quality of your work, caring about the people you serve, & capitalizing on opportunities to improve. It means having each other’s backs, never stopping until a problem's solved & having fun.
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