9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
4th in Great Place to Work's Best Company To Work For 2025
Top GBS Employers for the Philippines (2025) by the Everest Group
How will you make an impact in this role?
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.
The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.
Operational Risk Management is looking for a Director of Testing, Monitoring, Aggregation and Reporting to lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Director, Operational Risk Management (ORM), Independent Monitoring and Testing:
Lead an independent testing and monitoring program based on an annual risk assessed plan and testing methodology
Oversee end to end review cycle including scoping , fieldwork , control testing , issue identification, reporting and effective stakeholder communication.
Provide effective challenge to business processes , risks , and controls , ensuring objectivity and independence in assessments.
Drive continuous improvement in testing methodologies , tools , and documentation standards to increase efficiency and consistency
Provide leadership ,coaching and development to team members, fostering a culture of accountability, critical thinking and professional growth.
Develop a comprehensive universe of targeted coverage for operational risk that supports a risk-based annual plan
Manage independent 2LoD testing of operational risks, including integration of methodologies and test plans to address interconnected risks
Proactively identify areas for high risk for intervention
Drive reporting to the Enterprise Risk Management Committee, Board of Directors and Senior Management on OR topics, and provide support and oversight with associated Communities of Practice
Minimum Qualifications:
6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
Excellent qualitative analytical skills
Project management skills
Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior business unit counterparts
Proven expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:
Defining and enhancing processes for identifying and assessing operational risks
Managing independent testing of operational risks
Coordinating an independent risk assessment process that looks holistically across business units
Overseeing the production and aggregation of operational risk reports, performing quality control on reporting and ensuring quality reporting tools are utilized
Providing independent monitoring of operational risk trends and activities
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
ORMCM
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Skills Required
- 6+ years experience in operational risk management (e.g., Risk and/or Internal Audit) and understanding of ORM lifecycle activities
- Strong analytical and problem-solving skills, including ability to analyze data and evaluate risk scenarios
- Demonstrated ability to manage large, geographically distributed teams
- Excellent qualitative analytical skills
- Project management skills
- Excellent communication and interpersonal skills, ability to obtain buy-in from senior business unit counterparts
- Proven expertise in process governance and overseeing decision-making aligned with policies and regulatory frameworks
- Employment eligibility to work in the Philippines (company will not pursue visa sponsorship)
- Bachelor's degree in Finance, Business, Risk Management or related field; advanced degree or certifications advantageous
- Experience defining and enhancing processes for identifying and assessing operational risks
- Experience managing independent testing of operational risks
- Experience coordinating independent, holistic risk assessment processes across business units
- Experience overseeing production, aggregation, and quality control of operational risk reporting and tools
- Experience providing independent monitoring of operational risk trends and activities
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
