Company :Highmark Inc.Job Description :
JOB SUMMARY
This job directs and manages Operational Excellence programs, which provides oversight and guidance for the portfolio of programs and projects that are designed to improve operational deficiencies. The incumbent will work collaboratively with various stakeholders and multiple cross-functional teams, locations and departments to improve operational practices. Designs, implements and executes strategies and works with cross-functional clinical, pharmaceutical, operations, IT and performance management improvement teams to ensure overall goals of the organization are met and to optimize outcomes. Will lead a team of agile coaches, process designers, and program managers who will interact with the business to ideate and implement efficiencies. This job requires a strong leader who can both plan and execute components of a strategy. This includes advanced problem solving training, assessing and planning for learning gaps, helping capture the value of these initiatives, and an understanding of the change management needed to realize the value. The incumbent will do this by using key tools found in Six Sigma and Agile like disciplines.
ESSENTIAL RESPONSIBILITIES
- Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
- Provides direct coaching to the executive leadership team within the organization on agile and operational effectiveness in partnership with the enterprise effectiveness team through their federated model. This person would attend leadership meetings throughout the organization to present progress, influence direction, and obtain strategic direction.
- Partner will all levels of management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined project/program. Works closely with Enterprise Effectiveness, Project Management and Change Office, HMHS, Advanced Analytics, and business owners to drive operational efficiencies.
- Manage the Operational Excellence department. Develop the roadmap and priorities, define the business engagement model, and execute and deliver all identified operational improvement driven initiatives. Work with Enterprise Effectiveness to ensure alignment on accountabilities and a consistent approach.
- Lead efforts to perform analysis of enterprise-wide practices to identify opportunities for improvement. Access current processes and implement performance improvement programs. Manage key operational initiatives through a disciplined, customer focused, program management approach; identify and resolve project and program issues. Deliver on the core principles using Six Sigma and Agile delivery principles.
- Other duties as assigned or requested.
EDUCATION
Required
- Bachelor's Degree
Substitutions
- 6 years of experience in an operational excellence role
Preferred
- Master's Degree in Operational Excellence, Business Administration/Management, or Clinical Programs
EXPERIENCE
Minimum
- 10 years in Project Management, to include:
- 5 years in the Healthcare Industry
- 5 years in a Leadership role
- 7 years using Lean/Six Sigma or other related disciplines
Preferred
- 2+ years of experience working with UM or Health Plan clinical functions
- 2+ years of Healthcare consulting or similar experience
LICENSES or CERTIFICATIONS
Required
- Black Belt
Preferred
- Master Black Belt
- Agile Scrum Certification
SKILLS
- Leading change
- Written and oral presentation
- Managing large scale projects
- Organization and prioritization
- Budget management
- Financial acumen
- People management
Language: (Other than English)
- None
Travel Requirement:
- 0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Frequently
Travel regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$126,400.00
Pay Range Maximum:
$236,000.00
Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Top Skills
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms.
A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best.
Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia.
We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions.
We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
