Director, Network & Infrastructure

RESPONSIBILITIES

• Manage and set priorities for our Managed Service Provider (MSP) and internal network team
• Liaise with our Managed Security Service Provider (MSSP) for cyber security related issues
• Manages a team of direct reports through mentorship and professional development
• In depth / hands-on knowledge of servers, firewalls, switches, building risers, wired, and wireless network protocols
• Develop and maintain key indicators and alerts ensuring critical infrastructure services to meet service level agreements and availability time
• Incorporate cybersecurity into our network and infrastructure operations, including application of patches, hot fixes, and upgrades on a regular and timely basis
• Experience with the planning, design and the implementation of network enhancements and new capabilities
• Architect a robust server, cloud, network, and wireless environment aligned with strategic business requirements.
• Communicate network related issues, failures, and potential impact to hardware or software to superiors
• Provide guidance on the architecture and design of networks supporting both Enterprise IT and OT devices
• Support the implementation of IoT and PropTech solutions in a secure manner, with a focus on building systems and sustainability
• Manage projects in an Agile Methodology ensuring timely delivery and documentation
• Develop, schedule, test and communicate the IT Disaster Recovery plan and procedures
• Incorporate cybersecurity best practices to all aspects of the network and infrastructure
• Author and edit SOPs (Statements of Procedures) and system documentation and ensure they are properly updated to reflect current status or changes
• Collaborate with the helpdesk, application, and cyber teams to support diverse business initiatives
• Prioritizes work efforts to balance operational tasks, remediating technical debt, and long-term strategic initiatives.
• Strike a balance between hands-on, management, and strategic thinking
• Manage multiple projects simultaneously
• Monitor daily backup operations, ensuring all data resiliency and availability
• Lead a team culture of engagement, productivity, and accountability
• Must be available to work occasional evenings and weekends as business needs require

WHAT SUCCESS LOOKS LIKE

• Maintain network stability and availability to support business initiatives
• Successfully deliver projects on time and on budget
• Implement system upgrades or replacement with minimized system down time or impact on users
• Maintain a solid working knowledge of all ESRT technology systems
• Investigate new technology and solutions to ensure ESRT is well positioned for growth
• Configure computer hardware and software for optimal network communication and cybersecurity

REQUIRED TECHNICAL SKILLS / ABILITIES

• Microsoft Active Directory
• Microsoft Azure Cloud
• Server: Microsoft Windows Server 2025 / 2022 / 2019 and Linux
• Microsoft Exchange 365 and e-mail gateway protocols
• Microsoft Office 365
• Next Gen Firewalls, Switches, Routers, and VPN
• Virtual Servers
• File Storage systems and appliances
• Cloud environments
• Wireless infrastructure
• Building risers and core infrastructure
• Business continuity and backup Technologies
• Telecommunication, ISP, VoIP communications, and video conferencing
• Network protocols and topology (i.e. DSN, TCP/IP, VLAN, SAN)
• Network monitoring tools
• Mobile Device Management (MDM) for Apple and Android devices
• Project Management Software
• Identity Access Management (IAM) platforms
• Privileged Access Management (PAM) platforms

REQUIRED INTERPERSONAL SKILLS / ABILITIES

• Ability to develop effective relationships with business users, technical staff and executive management
• Strong organizational skills, ability to prioritize work, and meet deadlines in a fast-paced environment
• Strong Vendor Management, Time Management, and Project Management skills
• Ability to engage, lead, and develop a highly motivated and productive team
• Excellent written and oral communication skills with a strong work ethic, hands-on, with a customer service mentality
• Communicate with internal/external clients in a calm, polite, respectful, and professional manner
• Display strong project management skills completing assignments in a timely fashion
• Exhibit strong analytical, troubleshooting, and organization skills with an attention to detail
• Able to work both independently, and as a member of a team environment
• Keep abreast of current and new technology system advances and their potential application to address user business requirements

EDUCATION & EXPERIENCE

• 7 - 10 years of IT infrastructure and networking experience
• Associate or Bachelor’s Degree in Computer Science or related field
• Real Estate or Financial Services industry experience preferred
• MCSE - Microsoft Certified Systems Engineer preferred

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

WHAT YOU CAN EXPECT

• At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -
• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

BENEFITS

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

WELL-BEING

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observatory access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs