About AbbVie
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Job DescriptionSummary: The Director, National Accounts Operational Excellence will lead operational execution and continuous improvement across National Accounts, driving strategic initiatives aligned to business priorities. This role will identify complex issues, develop actionable solutions, and support decision-making through strong cross-functional partnership and stakeholder alignment. The position requires broad operational acumen, executive communication skills, and the ability to lead scalable, end-to-end business processes in a matrixed environment.
Key Responsibilities:
- Lead continuous improvement initiatives that enhance efficiency, scalability, and operational effectiveness across National Accounts.
- Partner with cross-functional stakeholders to identify priorities, resolve operational challenges, and drive alignment through clear, executive-level communication.
- Define and execute the National Accounts operational excellence roadmap in support of business objectives and strategic priorities.
- Lead process improvement and technology enhancement initiatives from discovery through implementation, ensuring timely delivery and adoption.
- Serve as the primary operational lead for National Accounts data initiatives, providing subject matter expertise and advocating for business needs within complex data frameworks and governance standards.
- Drive data optimization efforts that improve reporting, decision-making, customer experience, and business performance.
- Translate business strategy into scalable, repeatable processes that support effective execution across teams and functions.
- Partner across the organization to operationalize new programs, pilots, promotions, and initiatives.
- Support emerging accounts and new business onboarding to enable smooth implementation, reduce friction, and drive early success.
- Manage ongoing support needs and escalations with cross-functional teams to ensure timely response, issue resolution, and business continuity.
- Identify, document, and prioritize operational requirements to enable strategic execution and continuous improvement.
- Streamline workflows and establish best practices that improve team effectiveness and business outcomes.
- Lead, coach, and develop direct reports, fostering a culture of accountability, collaboration, and continuous improvement.
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of relevant experience in operational excellence, business operations, data governance, or a related field.
- Proven experience leading cross-functional teams and driving process improvement and operational execution in a complex, matrixed organization.
- Strong understanding of data frameworks and operational reporting processes.
- Experience managing multiple priorities, timelines, and stakeholders with a focus on results and accountability.
- Strong leadership, collaboration, and proactive communication skills.
- Ability to identify operational risks, resolve issues quickly, and drive effective decision-making.
- Strong analytical and problem-solving skills with a continuous improvement mindset.
Additional Information
Paste into Additional Information section:
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Skills Required
- Bachelor's degree
- Advanced degree
- 10+ years relevant experience in operational excellence, business operations, or data governance
- Proven experience leading cross-functional teams and driving process improvement in a matrixed organization
- Strong understanding of data frameworks and operational reporting processes
- Experience managing multiple priorities, timelines, and stakeholders
- Strong leadership, collaboration, and proactive communication skills
- Ability to identify operational risks, resolve issues quickly, and drive decision-making
- Strong analytical and problem-solving skills with a continuous improvement mindset
AbbVie Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.
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Retirement Support — Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
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Parental & Family Support — Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
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Leave & Time Off Breadth — Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.
AbbVie Insights
What We Do
AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.
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