Director of Multifamily Management
Reports To: Chief Operating Officer
Location: Columbus, OH
Position Overview
The Director of Multifamily Management is a senior leadership role responsible for the strategic oversight, operational performance, financial success, and long-term asset value of an assigned multifamily portfolio. This position leads Regional Property Managers, Regional Property Coordinators, and Regional Corporate Maintenance team members to drive occupancy, revenue growth, expense management, resident satisfaction, team development, and asset preservation.
The Director develops and executes portfolio strategies that optimize performance in alignment with Drucker + Falk's key performance indicators, ownership objectives, and service standards while ensuring regulatory compliance and exceptional resident experiences. This role also supports the company's continued growth through business development, market analysis, and acquisition due diligence.
Vision, Values + Promises – and How This Role Advances Them
Our Vision
Elevating Lives + Places
As a senior operational leader, the Director of Multifamily Management elevates lives by developing exceptional leaders, creating outstanding resident experiences, and building trusted client partnerships while elevating places through operational excellence and long-term asset stewardship.
Values in Practice
Act As One
- Builds collaboration across operations, maintenance, marketing, accounting, HR, training, and executive leadership to ensure consistent execution and shared success.
Do The Right Thing, Always
- Leads with integrity, transparency, sound judgment, and accountability while fostering trust with clients, residents, and team members.
Have Fun
- Creates an engaging environment where accomplishments are celebrated, relationships matter, and teams enjoy working together while delivering exceptional results.
Be Extraordinary
- Raises the standard for leadership, resident experience, financial performance, and operational excellence by continually pursuing better results.
Embrace Innovation
- Champions technology, data-driven decision making, AI, and continuous improvement initiatives that increase efficiency and position the organization for future growth.
Key Responsibilities
Portfolio Performance + Asset Management
- Develop, implement, and oversee strategic management plans for assigned multifamily portfolios.
- Drive portfolio performance through optimization of occupancy, revenue growth, expense management, and resident retention.
- Establish and maintain economic occupancy and collection standards at the highest achievable levels.
- Ensure teams maximize collected occupancy by minimizing delinquency, vacancy loss, concessions, and bad debt.
- Monitor and analyze key performance indicators (KPIs), market trends, and financial results to identify opportunities for improvement.
- Review operating statements, variance reports, and property performance metrics to ensure financial objectives are achieved.
- Design and implement systems and processes that maximize property cash flow and asset value.
- Lead long-range planning initiatives to position assets for refinancing, recapitalization, disposition, or acquisition opportunities.
- Partner with ownership groups to execute investment strategies and achieve asset objectives.
Leadership + Team Development
- Provide leadership, coaching, and accountability for Regional Managers and property management teams.
- Foster a culture of excellence, engagement, accountability, and continuous improvement.
- Oversee recruiting, onboarding, training, succession planning, and professional development initiatives within the portfolio.
- Establish clear performance expectations and hold teams accountable for achieving operational and financial goals.
- Promote collaboration and strong working relationships across operations, maintenance, marketing, accounting, and support departments.
- Recognize and reward high-performing team members while addressing performance concerns promptly and effectively.
Financial Management
- Participate in the development, review, and approval of annual operating and capital budgets.
- Monitor portfolio financial performance and implement corrective actions when necessary.
- Ensure effective expense management and cost-control practices while maintaining service and asset quality standards.
- Review and approve major expenditures and capital improvement projects.
- Monitor utility consumption, service contracts, and operational expenses to ensure budget compliance and efficiency.
- Collaborate with accounting and ownership groups to ensure accurate forecasting and financial reporting.
Marketing, Leasing + Resident Experience
- Partner with the Director of Marketing, Director of Training, Director of Maintenance, and operational teams to develop and execute property-specific marketing and leasing strategies.
- Support revenue management initiatives, rent growth strategies, and pricing optimization.
- Ensure exceptional resident satisfaction through service excellence and consistent customer experience standards.
- Monitor resident retention, online reputation management, and customer satisfaction metrics.
- Encourage innovation and best practices that enhance leasing performance and resident engagement.
Property Operations + Capital Planning
- Partner with the Director of Maintenance to ensure all communities maintain superior physical conditions, curb appeal, and operational standards in line with DF best practices
- Oversee the execution of preventive maintenance programs and capital improvement initiatives.
- Establish and monitor long-term capital replacement and asset preservation plans.
- Collaborate with maintenance leadership to ensure operational efficiencies and compliance with company standards.
- Evaluate property conditions regularly and develop action plans to address deficiencies and enhance value.
Compliance + Risk Management
- Ensure compliance with all applicable federal, state, and local laws, regulations, and housing requirements.
- Maintain expertise in Fair Housing, landlord-tenant laws, risk management practices, and industry regulations.
- Oversee property audits, inspections, and compliance reviews.
- Ensure company policies, procedures, and operational standards are consistently implemented throughout the portfolio.
- Identify and mitigate operational, financial, and legal risks.
Business Development + Strategic Growth
- Support company growth initiatives by participating in new business development opportunities.
- Conduct market analysis, due diligence reviews, and operational assessments for prospective management assignments and acquisitions.
- Assist in preparing management proposals, ownership presentations, and business development pitches.
- Represent Drucker + Falk professionally with clients, investors, industry organizations, and community stakeholders.
- Establish and maintain a regular cadence of client communication to review service satisfaction, gather feedback, address concerns, and confirm progress toward budget and operational KPI expectations.
- Contribute to strategic planning initiatives that support the continued growth and success of the company.
Organizational Leadership Responsibilities
The Director of Multifamily Management contributes to the overall success of Drucker + Falk through:
- Participating in strategic planning and organizational goal setting.
- Assisting with the development and execution of division objectives and initiatives.
- Reviewing portfolio staffing structures and resource allocation.
- Recommending and implementing operational policies, procedures, and best practices.
- Driving operational consistency and excellence across assigned portfolios.
- Promoting company culture, values, and leadership principles.
Qualifications
- Bachelor's degree in Business Administration, Real Estate, Property Management, Finance, or a related field preferred.
- Minimum of 10 years of progressive multifamily property management experience, including multi-site leadership responsibility.
- Proven track record of improving occupancy, NOI, resident satisfaction, and team performance.
- Strong financial acumen with experience in budgeting, forecasting, and asset management.
- Excellent leadership, communication, coaching, and organizational skills.
- Experience working directly with institutional, private equity, and individual ownership groups preferred.
- CPM®, CAPS®, ARM®, or similar industry designation preferred.
- Proficiency with property management software, revenue management systems, and Microsoft Office applications.
EOE / Drug-free Workplace
Drucker + Falk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need. We maintain a drug‑free workplace and may require pre‑employment substance testing in accordance with applicable law.
Skills Required
- Minimum of 10 years of progressive multifamily property management experience, including multi-site leadership responsibility
- Proven track record of improving occupancy, NOI, resident satisfaction, and team performance
- Strong financial acumen with experience in budgeting, forecasting, and asset management
- Proficiency with property management software, revenue management systems, and Microsoft Office applications
- Excellent leadership, communication, coaching, and organizational skills
- Maintain expertise in Fair Housing, landlord-tenant laws, risk management practices, and industry regulations
- Bachelor's degree in Business Administration, Real Estate, Property Management, Finance, or related field
- Experience working directly with institutional, private equity, and individual ownership groups
- CPM, CAPS, ARM, or similar industry designation
What We Do
Headquartered in Newport News, Virginia, we employ over 1,000 team members and service our business commitments from four regional offices throughout Virginia, Maryland, North Carolina and Georgia. We are specialists in all aspects of multifamily property management, commercial brokerage and commercial asset management. Drucker + Falk is recipient of numerous national honors and awards including recently being named as among the "Top Ten Best Places to Work in Multifamily" by the Multifamily Leadership Summit. But as third party fee managers and commercial services providers who are proud of our rich history and success in this industry, our source of greatest pride is in the long tenured relationships we continue to enjoy with our clients, many of whom have been with us for more than 40 years when our professional association began with a handshake.
