The Work!
- Oversight of Personal Banking portfolio (including Single Family, Reverse Mortgage, Insurance Lending and Small Commercial) under enforcement; recommend appropriate resolutions to ensure effective proceedings while minimizing costs and loss to the Bank.
- Lead Mortgage Enforcement team to success by mitigating losses through process change, industry insights, and coaching.
- Lead team initiatives including policy and procedure maintenance.
- Understand and ensure compliance with governmental, investor, and mortgage insurer guidelines.
- Manage the Bank’s provisioning process including reporting and forecasting.
- Supervise and manage external partners and related costs and SLAs (property managers, law firms, real estate agents, collection agencies).
- Prepare and present materials and reports to display results, trends, and forecasts for impaired loans, including specific provisions.
- Champion technical and process enhancements, working with key stakeholders both internal and external.
- Oversight of title insurance claims.
- Establish and report on team KPIs and manage performance reviews.
- Promote a culture of compliance, accountability, and customer-centric recovery.
Let's Talk About You!
- 5+ years of experience in residential mortgage enforcement at a financial institution; well-versed in mortgage enforcement practices across Canada
- 10+ years of management experience; demonstrated leadership and change management skills
- Business degree or a related discipline
- Solid knowledge of residential lending
- Excellent leadership, negotiation, and communication skills
- Proven people manager with focus on team engagement
- Proven client management experience
- Established and meticulous time management and organizational skills
- Proven ability to thrive in fast-paced, changing environment and demonstrated ability to perform and remain agile under high intensity conditions
- Excellent communication skills, both written and oral; ability to present and professionally communicate with Senior Management and other stakeholders (both internal and external)
- Proficient in MS Office
- Effective analytical and problem-solving skills
- Ability to work independently and make key decisions
Top Skills
What We Do
MakeBank on everyday banking: Earn high interest on every dollar Say no to fees No minimum balances Powered by Equitable Bank, a Schedule I Canadian Bank EQB Inc. (formerly Equitable Group Inc.) trades on the Toronto Stock Exchange (TSX: EQB and EQB.PR.C), directly serves over 607,000 Canadians through its wholly owned subsidiary Equitable Bank, Canada's Challenger Bank™, and serves over 200 Canadian credit unions that serve over 6 million of their members with products and services. Equitable Bank has grown to become Canada's 7th largest independent Schedule I bank with over a $119 billion in assets under management and assets under administration, and a clear mandate to drive real change in Canadian banking to enrich people's lives. At Equitable Bank, we are as invested in our employees as we are in our business. That’s why we are consistently recognized as one of Canada's Top Employers – a rating that comes from our 1,800 employees. Equitable Bank’s inclusive, welcoming, and pride-inducing workplace earned it the honour of being recognized as one of the top 50 organizations on the 2023 list of Canada’s Best Workplaces™. Founded over 50 years ago, Equitable Bank provides diversified personal and commercial banking, and through its EQ Bank platform (eqbank.ca), which has been named #1 Bank in Canada for three consecutive years on the Forbes World's Best Banks list for 2021, 2022, and 2023. Equitable Bank website: www.equitablebank.ca EQ Bank website: www.eqbank.ca Specialties Lending, Mortgages, Residential Lending, Commercial Lending, Reverse mortgages, Insurance lending, Equipment leasing , Credit Union, Trust, and Funds Management
