Director of Mobile Response Team

POSITION SUMMARY:

Person in this position is responsible for the coordinating and managing the agency’s Mental Health Department including Mobile Crisis Response Team. Provides onsite direction and supervision of the team’s crisis counseling response and is responsible for program implementation. Essential Job Functions include those listed below.

ESSENTIAL JOB FUNCTIONS:

• Oversees staffing, training, reporting, data analysis, and fiscal monitoring.
• Engages in community networking and support to build relationships with law enforcement, community resource organizations, behavioral health organizations and local long term recovery team.
• Increase community awareness about Mobile Response Team and behavioral health needs through community education and outreach.
• Help to assess people who require traditional SA/MH treatment as necessary.
• Provides administrative and clinical supervision to team.
• Trains, debriefs, and provides supervision for the crisis counselors.
• Provides coordination and oversight of the crisis counselors’ plan of service.
• May perform crisis counseling as needed.
• Interacts with management to gather and provide information.
• Provides on call support and supervision after hours.
• Conducts Baker Act Assessments as needed.
• Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
• Must Embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation; and
• Perform all other duties as assigned.

ESSENTIAL QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience and Competencies:

• Excellent communication skills.
• Ability to exercise good judgment and discretion.
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Professional appearance and demeanor.
• Ability to obtain and maintain clearance from DCF.
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

EDUCATION and/or EXPERIENCE:

• Graduation from an accredited college with a four-year degree in Business, Marketing or related field is required.
• Experience working with Peer Support Specialists preferred.

LICENSURE/CERTIFICATION:

• LMHC, LMFT or LCSW License preferred but not a requirement for position.

WORKING CONDITIONS:

• Work is primarily performed in a professional office/residential setting.
• Some outdoor activities may be required.
• Some travel is required.

ESSENTIAL PHYSICAL AND MENTAL DEMANDS OF THE JOB:

The employee must be able to perform the following essential duties and activities with or without accommodation:

PHYSICAL DEMANDS:

Requires mobility and physical activity: Having an adequate range of body motion and mobility to work in an office, residential, or outdoor environment including standing and walking (even and uneven surfaces), sitting for extended periods of time, bending, twisting, reaching, balancing, occasional lifting and carrying of up to 10 pounds. Use of computer and telephone systems is required which includes coordination of eye and hand, and fine manipulation by the hands (typing, writing, and working with files). Requires the ability to defend oneself and clients in physically abusive situations using approved physical de escalation techniques.

• Requires talking: Expressing or exchanging ideas by means of the spoken word. Talking is required to impart oral information to employees, clients, patients, and the public, and in those activities in which the employee is required to convey detailed or important spoken instructions to others accurately, loudly, or quickly.

• Requires hearing: Hearing is required to receive and communicate detailed information through oral communication.

• Requires seeing: Clarity of vision at 20 inches or less and at distance. This factor is required to complete paperwork for many of the employee’s essential job functions and to observe client behavior and activities in and out of the facility.

• The normal work routine involves no exposure to human blood, body fluids or tissues. However, exposure or potential exposure may be required as a condition of employment. Appropriate personal protective equipment will be readily available to every employee.

MENTAL DEMANDS:

• Requires the ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.

• Requires the ability to work and cooperate with clients, co-workers, managers, the public and employees at all levels to exchange ideas, information, instructions, and opinions.

• Requires the ability to work under stress and in emotionally charged settings.

• The ability to defend oneself and clients in mentally/verbally abusive situations using approved mental/verbal de-escalation techniques.