Join DATAMARK, Inc., a leader in the BPO industry, as the Director of Mexico Operations based in the U.S. This leadership role offers a unique opportunity to oversee and drive the strategic and operational performance of our Mexico-based facilities and teams while collaborating closely with senior leadership in the U.S. and Mexico. At DATAMARK, you will be part of an inclusive, innovative, and growth-oriented culture that values collaboration and delivers exceptional client solutions.
Key Responsibilities:
- Lead and manage all aspects of DATAMARK's operations in Mexico, ensuring efficiency, quality, and alignment with corporate objectives.
- Collaborate with cross-functional teams across the U.S. and Mexico to streamline operational processes and drive continuous improvement.
- Oversee workforce planning, talent development, and employee engagement for Mexico-based teams.
- Manage budgets, forecasts, and financial performance to optimize operational results.
- Ensure compliance with local laws, regulations, and company policies within Mexico operations.
- Foster a strong culture of service excellence, operational discipline, and innovation among Mexico operations staff.
- Work with senior leadership to develop strategies for growth and expansion in the Mexico market.
- Represent DATAMARK in client meetings, industry events, and government relations activities as needed.
Requirements
- Bachelor’s degree in Business Administration, Operations Management, or related field
- Minimum of 15 years of progressive related experience working in a large scale contact center/call center environment.
- Five to Seven years in a leadership role at a large scale call center/contact center environment (BPO experience required)
- Proven success managing multi-site operations and cross-cultural teams.
- Strong financial acumen with experience managing P&L responsibilities.
- Excellent leadership and interpersonal skills with demonstrated ability to build and lead high-performing teams.
- In-depth knowledge of Mexican labor laws, regulations, and cultural nuances.
- Fluent in English and Spanish, with excellent communication skills in both languages.
- Ability to travel between U.S. and Mexico as required.
- Experience working in a matrixed and dynamic environment.
Benefits
- Comprehensive Health Care: Medical, dental, and vision plans
- Retirement Savings: 401k
- Life Insurance: Basic, voluntary, and AD&D coverage
- Time Off: Paid time off, paid volunteer hours, and major holidays
- Disability Coverage: Short-term and long-term disability plans
- Professional Growth: Training and development to advance your career.
- Wellness Resources: Support for your overall well-being.
- $150,000 Annual Salary
Skills Required
- Bachelor's degree in Business Administration, Operations Management, or related field
- Minimum of 15 years of progressive related experience in a large scale contact center environment
- Five to seven years in a leadership role at a large scale call center environment
- Fluent in English and Spanish with excellent communication skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics. Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
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