Director, Member Services

To be considered for this position, applications and resumes are accepted only through our careers site by directly applying to the posted job. We do not accept unsolicited resumes or sales solicitations from staffing agencies. Any OCC employee wishing to submit a referral must do so through their Workday account. Any resume submitted outside of an active job posting will not be considered for employment.

What You'll Do:

This role’s primary responsibility is to direct the team responsible for maintaining exceptionally high levels of client satisfaction by enhancing the Clearing Member’s experience with clearing their existing and new products. The role must possess a thorough understanding of OCC’s products, systems, and processes as well as a broad understanding of the industry as a whole. The role directs and oversees the team that provides daily support to members related to operational questions or issues which includes research and analysis of trade and position data. The role is expected to work independently with initiatives and define, quantify and analyze relationships to ensure each firm’s operational requirements are met as they relate to their membership at OCC. This role is responsible for directing professionals in writing documentation and training Clearing Members on operational processing, services and system capabilities. The role is accountable for the team that is the main interface between the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production. This role is accountable for ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Direct the activities of the team maintaining relationships with all clients

• Ensure team is equipped to respond to complex inquiries and resolve problems independently through explanation of facts and details; explain trade processing and clearing, corporate actions, data transmission technical specifications, etc.

• Has demonstrated solid understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard and non-standard situations

• Ensures team effectively interprets clearing member needs, assesses requirements and identifies solutions to non-standard requests

• Manages on-boarding and business expansion processes, working closely with the applicant’s executive team and other OCC departments to ensure a successful onboarding.

• When needed, works with Clearing Member to make sure solution meets their needs

• Has a solid understanding of client businesses across numerous OCC memberships

• Represents OCC in Industry working groups, conferences

• Lead OCC Projects, ensuring market participant needs are considered

• Directs one or more teams that gather and analyze pertinent information about Clearing Member’s business in order to anticipate the needs of the members and increase the Clearing Member satisfaction

• Directs procedures for clients’ visits by leading meetings with senior management at clients’ offices

• Reviews analyses of member performance and works to develop recommendations for improvement

• Participates in audits and remediates findings and observations in areas of responsibility.

Supervisory Responsibilities:

Manage a team

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Previous options/financial industry background required

• [Required] Analytical abilities

• [Required] Excellent organizational, verbal, communication and writing skills

• [Required] Comprehensive analytical, conceptual and problem-solving abilities

• [Required] Ability to manage and prioritize assignments and respond to rapidly shifting priorities

• [Required] Acts with increasing independence and displays significant business acumen and process knowledge

• [Required] Expert team management and development skills

Technical Skills:

• [Required] Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word

Education and/or Experience:

• [Required] Bachelor’s Degree in business

• [Preferred] Masters degree

• [Required] 10+ years of experience

• [Required] Experiencing leading teams

Certificates or Licenses:

• None Required

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer