Join Team FSSI and Become an Employee-Owner!
Who We Are:
Opening its doors over 45 years ago, FSSI is one of the largest providers of document services in the United States. We are currently looking for a Director of Marketing to join our team in Santa Ana, CA. The Director of Marketing provides leadership and vision to the teams responsible for developing and executing fully integrated marketing, brand, and product strategies that advance the company’s corporate objectives. The position will also ensure the delivery of industry-leading creative service offerings and support for our clients and internal departments.
Schedule: Full-time, Monday-Friday. Hybrid schedule option available, working from home 2 days a week after the successful completion of an initial training period of no less than 90 days.
Why You’ll Love This Role:
- Lead a talented Marketing and Creative Services team shaping our brand, campaigns, and client-facing strategies.
- Drive innovative marketing programs that fuel company growth across both transactional and marketing arenas.
- Collaborate directly with Executive Leadership to influence company direction, strategy, and new opportunities.
Your Essential Duties:
- Oversees Marketing Communications Department which includes marketing for FSSI, internal communication, and business development support.
- Oversees Creative Services Department which includes creative and consultative services, inkjet color management and training, production graphics, product development, UI/UX design and development, and forms development support.
- Enhances current and proposes new marketing strategy for FSSI to grow and expand in both the marketing and transactional arenas.
- Oversees the planning and execution of annual marketing themes, events, and campaigns across print and digital channels.
- Ensures a consistent corporate image and brand throughout all product lines, promotional materials, website, and events for FSSI.
- Directs the creation of business development programs, promotional materials and campaigns for FSSI and clients, in collaboration with Business Development.
- Ensures complete and updated business development support programs, including training and promotional materials.
- Proposes annual department budgets and reviews monthly expenses with the CEO.
- Develops and gives training programs to staff in areas of inkjet print technology, redesign processes, finishing capabilities, direct mail marketing, and others as needed.
- Represents FSSI at client meetings, trade shows, conferences and other venues, as needed.
- Ensures all Marketing and Creative Services employees are evaluated consistently, including developing and presenting KPIs for Client Services.
- Assesses and evaluates new tools and technology that elevate marketing and business development teams, including CRM, marketing automation, variable data print, campaign implementation and management.
- Ensures effective control of marketing results with specific marketing measurements, analytics, and KPIs.
- Works with Executive Management to evaluate new opportunities and measure success and impact of existing initiatives.
Requirements
What You Bring:
- Bachelor’s degree required; MBA preferred.
- Minimum of 10 years of work experience in Marketing and management.
- Direct experience in document production, critical communications, and B2B marketing preferred.
- Possesses strong customer service philosophy and attitude
- Strong written and verbal communication, attention to detail, interpersonal, organizational, and multi-tasking skills, effective team building and creative abilities.
The description above is a summary of the highlights of the role, a full job description will be provided.
Benefits
Why Join Us?
- Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee—you become an employee-owner, sharing in the success of our company and shaping its future.
- Culture of CARE for our Employees: We go beyond traditional health and wellness programs, offering in person and virtual Care Partners whose only mission is the health and happiness of our employees and their families.
- Industry Leadership: FSSI is a leader in document services, specializing in print, mail, electronic delivery, marketing, and compliance solutions.
Benefits include:
- 401(k) & Roth + Employee Stock Ownership Plan
- Medical, Dental, Vision & Life Insurance
- Paid holidays, vacation, and sick leave
- Employee Assistance & Care Programs
- Additional perks & employee award programs
Hiring Pay Range (annual salary): $130,000 - $155,000
Schedule: Full-time, Hybrid (working from home 2 days a week)
Ready to grow with us? Apply today!
Get to Know Us
Top Skills
What We Do
FSSI is a full-service outsourcing company focused on the design, production and delivery of time-critical customer communications and transactional documents. Our print and online solutions reduce clients’ overhead, capital and postal expenses, while providing unprecedented job-tracking and audit controls, with real-time compliance monitoring and reporting. Industries served include: financial services, healthcare, telecommunications, public utilities and government agencies.
Specialties
• Regulatory Compliant Production of time-critical bills, statements, compliance letters and more
• Real-time Workflow Management and Reporting
• Electronic Bill Presentment and Payment
• Data Management & Software Development
• Variable Data, Digital Color Printing
• Cross-Media Communications
• IRS Tax Form Processing
• Electronic Document Archival
• Disaster Recovery Planning & Services
• Direct Mail Marketing
Visit our our newly redesigned website and build a custom brochure of out print, mail and electronic capabilities so you can see our output quality in action.
