Director, Managed Services

Why Pythian:

At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics.

Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client’s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today’s rapidly changing digital economy.

Why you:

Reporting to the Senior Vice President, Managed Services, the Director is responsible for leading a team of managers and their teams of consultants who deliver managed services to our customers around the world, 24/7, 365 days a year. 

The Director will complement the strength of our existing global Managed Services leadership team with their expertise in operations delivery, a passion for people leadership and a drive to implement AI services and improvements. The Director will be part of delivering on Pythian’s commitment to providing exceptional quality of service to our clients and enabling a fantastic working environment for our people.

If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out!  

Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram!

Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers

What you will be doing:

• Provide strategic leadership and coaching to their assigned reliability consulting practices
• Implement AI service improvements across practices.
• Be fully involved in delivery escalations and aware of status of all customer programs
• Aware of customer pipeline and able to plan capacity and resource allocation proactively
• Conduct weekly 1:1s with direct reports and develop a regular cadence of skip level meetings with manager’s reports
• Work on strategic proposals/deals for Pythian’s global customer base
• Manage the pre-sales process including ensuring calls are staffed with the correct technical resources, etc.
• Be a sales enabler, partner on options for delivery, participating in sales discussions, remotely and at customer sites as required
• Meet regularly with Pythian partners to ensure smooth operations and continued business partnership
• Assist in the creation of public facing marketing material (blogs, podcasts, public speaking)
• Feedback to Offerings on what is resonating and what delivery is hearing in the field
• Financial forecasting, accounting and measuring profitability of engagements with a strong focus on maintaining strong margins and conversation across the practice
• Grow and scale your managed services practice to deliver on Pythian’s market opportunity
• Be an executive sponsor to assigned client engagements
• Employee engagement and retention of our global talent
• Ensure the delivery of exceptional quality of service provided by their practice to Pythian customers
• Deliver to defined KPIs, gross margin and resource utilization targets
• Ultimate point of alert escalation for the Practice

What we need from you:

• Leadership Experience: At least 5 years of experience as a manager or director specifically of Site Reliability Engineering (SRE) or Infrastructure Operations teams or practices. Experience managing managers is an asset.
• Global Acumen: Experience leading global teams and an appreciation of different cultures, with the ability to collaborate on meaningful and consistent global solutions.
• Technical Foundation: A technically relevant background such as system administration, SRE, database administration, software engineering, or other related field that enables a thorough understanding of the work Pythian delivers.
• Team Building: A proven record of excellence in team building with peers and collaborating with other departments to meet organizational objectives.
• Business Savvy: Knowledge of industry trends, experience using an array of delivery models, and the ability to articulate your perspective while balancing the needs of the organization.
• Continuous Improvement Focus: A strong interest in continuous improvement, both personally and within a team.

What you will receive:

• Love your career: Competitive total rewards package. Blog during work hours; take a day off and volunteer for your favorite charity.
• Love your work/life balance: Flexibly work remotely from your home, there’s no daily travel requirement to an office! All you need is a stable internet connection. 
• Love your coworkers: Collaborate with some of the best and brightest in the industry!
• Love your development: Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! 
• Love your workspace: We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment!  
• Love yourself: Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favourite charity.

Hiring Disclaimer

• The successful applicant will need to fulfill the requirements necessary to obtain a background check.
• Accommodations are available upon request for candidates taking part in any aspect of the selection process.
• Pythian is looking to fill this position as soon as possible as this position is for an active and open position.

AI Disclaimer

Pythian may utilize Enterprise Generative Artificial Intelligence (AI) tools or features throughout its hiring process. These tools help us manage high volumes of applications efficiently and may be employed to review applications, analyze resumes, and assist with other recruitment steps. While Pythian uses AI in its hiring process, it does not substitute for human judgment. Our Talent Acquisition Team reviews all AI-generated recommendations, and the system is subject to regular bias audits to ensure fairness and compliance with all applicable employment and human rights laws. All final hiring decisions are made by, and remain the responsibility of, human decision-makers. By applying for this position, you consent to Pythian’s use of these AI tools in the evaluation of your application. You have the right to request a human review of any solely AI-driven decision or to request an accommodation. Should you require further details regarding the processing of your data, please reach out to us.