The Role
Lead and standardize operational support for the lubricants portfolio, overseeing order management, billing, product administration, inventory controls, KPIs, cross-functional projects, and multi-site teams to drive process improvement, customer experience, and business growth.
Summary Generated by Built In
Job Summary & Responsibilities
Location: Houston, TX
We are seeking an experienced and strategic Director, Lube Product Management to lead the operational and business functions that support our lubricants portfolio. This leadership role is responsible for driving operational excellence, process standardization, product support, order management, billing operations, inventory controls, and customer experience initiatives across the organization.
The ideal candidate will be a collaborative leader with strong business acumen, experience managing multi-site operations, and a proven ability to develop high-performing teams while driving continuous improvement and organizational growth.
What You'll Do
- Provide strategic leadership for lubricant business support functions, including order management, billing operations, product administration, customer support, and related operational activities.
- Lead, coach, and develop managers and team members across multiple locations.
- Develop and implement scalable processes, policies, and operational standards to support business growth and consistency.
- Partner closely with Sales, Operations, Supply Chain, Procurement, Finance, Customer Service, and Executive Leadership to align priorities and drive business performance.
- Identify operational inefficiencies and implement solutions that improve productivity, accuracy, customer satisfaction, and profitability.
- Lead continuous improvement initiatives focused on workflow optimization, process standardization, automation, and operational effectiveness.
- Establish and monitor key performance indicators (KPIs), service levels, and reporting tools to support data-driven decision-making.
- Oversee product administration activities, including product setup, maintenance, governance, and operational support.
- Support new product introductions, vendor programs, acquisitions, integrations, and strategic growth initiatives.
- Manage lubricant inventory accuracy through oversight of physical inventories, cycle count programs, inventory controls, and reconciliations.
- Lead organizational change initiatives and cross-functional projects that support operational excellence.
- Ensure compliance with company policies, internal controls, regulatory requirements, and industry best practices.
What We're Looking For
Required Qualifications
- 5+ years of progressive leadership experience in business operations, product management, customer service, supply chain, lubricants distribution, or related operational functions.
- 5+ years of experience leading managers, supervisors, or large teams.
- Strong leadership, organizational, project management, and change management skills.
- Proven ability to analyze operational and financial data and translate insights into actionable business strategies.
- Experience leading cross-functional initiatives and process improvement efforts.
- Proficiency with Microsoft Office Suite and ERP systems.
Preferred Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, Marketing, or a related field.
- Experience with operational transformation, business integration, and continuous improvement initiatives.
- Experience supporting multi-site operations and enterprise-level business functions.
Key Competencies
- Strategic Leadership
- Operational Excellence
- Supply Chain & Inventory Management
- Business Process Improvement
- Customer Experience
- Data-Driven Decision Making
- Team Development
- Cross-Functional Collaboration
- Change Management
- Problem Solving & Execution
- Background in lubricants, petroleum, industrial distribution, logistics, manufacturing, or related industries.
Why Join Us?
- Opportunity to lead a critical and growing business function
- Collaborative and entrepreneurial work environment
- Ability to drive meaningful organizational impact
- Competitive compensation and benefits package
- Career growth and leadership development opportunities
Know Your Rights: Workplace Discrimination is Illegal – (click for more information)
Equal Opportunity Employer/Disability/Veterans
RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.
Skills Required
- 5+ years of progressive leadership experience in business operations, product management, customer service, supply chain, lubricants distribution, or related operational functions
- 5+ years of experience leading managers, supervisors, or large teams
- Strong leadership, organizational, project management, and change management skills
- Proven ability to analyze operational and financial data and translate insights into actionable business strategies
- Experience leading cross-functional initiatives and process improvement efforts
- Proficiency with Microsoft Office Suite and ERP systems
- Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, Marketing, or a related field
- Experience with operational transformation, business integration, and continuous improvement initiatives
- Experience supporting multi-site operations and enterprise-level business functions
- Background in lubricants, petroleum, industrial distribution, logistics, manufacturing, or related industries
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
RelaDyne, headquartered in Cincinnati, OH, combines many years of expertise with our valued associates to serve more than 10,000 clients in the automotive, commercial and industrial industries. We strive to deliver valuable, dependable service and effective solutions as a trusted partner to our customers. Our core business, focused on lubrication excellence, is accomplished through offering unmatched products and services in which we improve the reliability and efficiency of our customer’s equipment for increased profitability of their business. Through an understanding of each customer’s specific needs, our team of dedicated associates becomes a valued extension of their operations.
