Director of Logistics

About You

• You are an innovative and out-of-the-box thinker
• You are comfortable flexing between planning globally while reacting locally – you are nimble and thrive in a dynamic environment
• You have a deep understanding of supply chain, distribution, and logistics and the macro influences affecting the industry
• You live for continuous improvement – whether it’s processes, workflows, or cost savings
• You are curious – always questioning, always probing, and never blindly accepting what is
• Above all, you’re proactive, positive, and inspired by Knix and our mission

STRATEGY, EXECUTION & EFFECTIVENESS

• Establish, implement, and communicate the strategic direction of Knix’s logistics operations across all distribution channels.
• Collaborate with executive leadership to develop and meet company goals while providing expertise and guidance on supply chain projects and systems.
• Manage 3PL relationship and performanceDevelop and lead best in class Operations functions.
• Drive operational efficiency and look for areas of opportunity for continuous improvement.
• Analyze internal and external data, including marketing information, customer feedback, NPS, and SLAs to improve operational practices. 
• Collaborate and work through the impact with various cross-functional team membersIdentity and resolve operational issues, constraints, and system failures – current or potential future ones.
• Oversee operational compliance with relevant regulations and policies including FDA and international regulations.
• Develop KPI’s and metrics to measure cost and efficiency. Perform analysis on a regular basis and identify any areas for investigation or improvement.
• Plan, budget, and forecast against growth.
• Collaborate with cross-functional partners in Creative, Brand, Finance, Design, and Merchandising to move departmental and overall business objectives forward.

FREIGHT FORWARDING

• Lead the development of Knix long-term freight forwarding plan.
• Work closely with existing freight forwarders to deliver improvements to service and cost.
• Develop and manage freight forwarding KPIs.

WAREHOUSE MANAGEMENT

• Lead the development of Knix long-term supply chain plan focusing on a supply chain that can deliver on the next 3-5 years of growth 
• Participate cross-functionally in the implementation of new packaging, software, or tools that would improve the business operations.
• Develop and manage warehouse KPIs.
• Execute best-in-class E-Commerce, Wholesale, and Retail operational practices from first contact to fulfilment, with consideration of the entire customer journey after the order has been placed.
• Additional duties and responsibilities may be added during the course of employment.

Qualifications:

• 7+ years’ work experience in Supply Chain in roles of increasing scope and responsibility across multiple channels of distribution.
• Experience working within a retail or wholesale environment is an asset.
• Experiencing managing the relationship and performance of a 3PL partner.
• Solid operational skills including, problem solving, project management, and the ability to work and deliver projects independently, proactively and under pressure and changing conditions.
• Commitment to accuracy, attention to detail and follow-through.
• Excellent written and oral communication skillsStrong excel skills and experience working with data.
• Experience working with Shopify and Netsuite, is essential, as well as WMS and PLM systems is an asset