The Role
The Director of Local Community Affairs will lead community engagement strategies aligning with business goals, manage community programs, and collaborate across departments to maximize impact and investments.
Summary Generated by Built In
Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
The Local Community Affairs Director will develop and execute an end-to-end comprehensive local community engagement strategy that aligns with Optimum's priorities and the regional business/market goals. This role serves as the primary liaison between the regional Vice Presidents/GMs and Optimum's key community stakeholders both internally and externally to the organization. This role will report to the VP Sales Strategy and will be based in any of Optimum's regional hub offices. There will be a requirement to travel to various local markets at minimum once a quarter.
Responsibilities
* Responsible for driving Optimum's local community impact strategy, partnering in a highly collaborative and cross-functional environment
* Lead crossfunctional planning sessions to ensure alignment on local programs, goals, and measurement frameworks in conjunction with regional GM/VP.
* Manage local community affairs budget, ensuring responsible stewardship of funds and alignment with corporate guidelines.
* Forecast, track, and reconcile budget allocations across regions and programs.
* Actively collaborates with Government Affairs, Sales, Public Relations, Director of National Programs, VPGMs, local market directors and other internal partners to ensure awareness and that we maximize all engagements
* Manages and assess all investment/impact both quantitatively and qualitatively
* Highlights/coordinates requests from other stakeholders for needed investment (e.g., GA, marketing), ensuring proper consideration
* Establish and refine standards, processes, and playbooks to ensure consistency and operational excellence across all regional community initiatives.
* Develop metrics and KPIs to measure community impact, sales, ROI, and alignment with strategic objectives.
* Produce executive level reports, dashboards, and storytelling materials for internal and external audiences.
* Analyze trends and community needs to inform strategic investments and future programming decisions.
* Build internal awareness and enthusiasm for community efforts through presentations, storytelling, and employee engagement opportunities.
* Assesses investment/impact quantitatively and qualitatively
* Ensures cross-functional stakeholder awareness and engagement to leverage opportunities
Qualifications
* Bachelor's degree required (Communications, Public Affairs, Business, Marketing, Public Policy, or related field preferred).
* Minimum 8 years of experience in sales, marketing community affairs, corporate social responsibility, public affairs, government relations, or related fields.
* Proven track record developing and executing community engagement strategies at the regional or enterprise level
* Experience working in a matrixed/highly cross functional environment with strong collaboration skills
* Demonstrated success building and managing community partnerships, sponsorship programs, or philanthropic initiatives
* Experience managing budgets, forecasting spend and tracking ROI for community or programmatic investments.
* Experience representing an organization at community meetings, public events, or with civic leaders.
* Demonstrated project management skills with the ability to drive initiatives from concept through execution.
* Ability to build trusted relationships at all levels of the organization and with external stakeholders.
* Ability to work efficiently in a fastpaced, constantly evolving environment.
* Ability to travel at least once a quarter throughout the Optimum footprint.
* Excellent judgment, prioritization, and problemsolving skills.
* High degree of professionalism, diplomacy, and discretion.
* Proficiency in Microsoft Office (Excel, PowerPoint, Word) and comfort with analytics/reporting tools.
At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $141,372.00 - $201,960.00 / year.
The starting pay rate/range at time of hire for this position in Arizona and Texas is $117,810.00 - $168,300.00 year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!
Job Summary
The Local Community Affairs Director will develop and execute an end-to-end comprehensive local community engagement strategy that aligns with Optimum's priorities and the regional business/market goals. This role serves as the primary liaison between the regional Vice Presidents/GMs and Optimum's key community stakeholders both internally and externally to the organization. This role will report to the VP Sales Strategy and will be based in any of Optimum's regional hub offices. There will be a requirement to travel to various local markets at minimum once a quarter.
Responsibilities
* Responsible for driving Optimum's local community impact strategy, partnering in a highly collaborative and cross-functional environment
* Lead crossfunctional planning sessions to ensure alignment on local programs, goals, and measurement frameworks in conjunction with regional GM/VP.
* Manage local community affairs budget, ensuring responsible stewardship of funds and alignment with corporate guidelines.
* Forecast, track, and reconcile budget allocations across regions and programs.
* Actively collaborates with Government Affairs, Sales, Public Relations, Director of National Programs, VPGMs, local market directors and other internal partners to ensure awareness and that we maximize all engagements
* Manages and assess all investment/impact both quantitatively and qualitatively
* Highlights/coordinates requests from other stakeholders for needed investment (e.g., GA, marketing), ensuring proper consideration
* Establish and refine standards, processes, and playbooks to ensure consistency and operational excellence across all regional community initiatives.
* Develop metrics and KPIs to measure community impact, sales, ROI, and alignment with strategic objectives.
* Produce executive level reports, dashboards, and storytelling materials for internal and external audiences.
* Analyze trends and community needs to inform strategic investments and future programming decisions.
* Build internal awareness and enthusiasm for community efforts through presentations, storytelling, and employee engagement opportunities.
* Assesses investment/impact quantitatively and qualitatively
* Ensures cross-functional stakeholder awareness and engagement to leverage opportunities
Qualifications
* Bachelor's degree required (Communications, Public Affairs, Business, Marketing, Public Policy, or related field preferred).
* Minimum 8 years of experience in sales, marketing community affairs, corporate social responsibility, public affairs, government relations, or related fields.
* Proven track record developing and executing community engagement strategies at the regional or enterprise level
* Experience working in a matrixed/highly cross functional environment with strong collaboration skills
* Demonstrated success building and managing community partnerships, sponsorship programs, or philanthropic initiatives
* Experience managing budgets, forecasting spend and tracking ROI for community or programmatic investments.
* Experience representing an organization at community meetings, public events, or with civic leaders.
* Demonstrated project management skills with the ability to drive initiatives from concept through execution.
* Ability to build trusted relationships at all levels of the organization and with external stakeholders.
* Ability to work efficiently in a fastpaced, constantly evolving environment.
* Ability to travel at least once a quarter throughout the Optimum footprint.
* Excellent judgment, prioritization, and problemsolving skills.
* High degree of professionalism, diplomacy, and discretion.
* Proficiency in Microsoft Office (Excel, PowerPoint, Word) and comfort with analytics/reporting tools.
At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What's Right, Drive One Optimum, and Make It Happen. These aren't just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It's all part of the bigger picture of "Be The Difference" where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $141,372.00 - $201,960.00 / year.
The starting pay rate/range at time of hire for this position in Arizona and Texas is $117,810.00 - $168,300.00 year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City
Top Skills
Analytics/Reporting Tools
MS Office
What the Team is Saying
Samantha
Manager, Government Affairs
Bobbie
Recruiter
Erin
Manager, Talent Brand & Events
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The Company
What We Do
We Make a Difference Because We Are the Difference! At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide. From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
